• Job Description

  Req#: 107
  Healthcare Appointment & Scheduling Coordinator (Work From Home)
  
  Company: Expivia Marketing
  Location: Work From Home (Initial Training at Expivia's Main Office - Erie, PA)
  Employment Type: Full-Time
  Pay: $13.00 - $15.00 per hour (based on experience)
  
  Why You'll Love This Role
  
  Join Expivia Marketing and make a meaningful impact by helping individuals access important services and appointments. After completing paid in-person training at our Erie, PA office, you'll transition into a permanent work-from-home position with all equipment provided by the company.
  
  This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a fast-paced environment.
  
  What You'll Do
  
  • Answer inbound calls from individuals seeking assistance with scheduling and coordination
  • Schedule, update, and manage appointments using multiple software systems
  • Assist with patient scheduling and service coordination activities
  • Support care coordination efforts by ensuring appointments and services are scheduled accurately and efficiently
  • Communicate professionally and compassionately with callers
  • Verify and document important information accurately
  • Maintain accurate records and detailed notes
  • Protect sensitive information and maintain confidentiality
  • Ensure schedules remain organized and up to date
  • Deliver a positive customer experience on every interaction
  
  What We're Looking For
  
  Required Qualifications:
  
  • High school diploma or GED
  • Ability to pass a criminal background check and drug screening
  • Reliable high-speed internet connection for remote work
  • Strong computer skills and the ability to navigate multiple systems simultaneously
  • Excellent attendance and punctuality
  
  Preferred Experience:
  
  • Customer service or call center experience
  • Appointment scheduling, patient scheduling, healthcare, transportation, or administrative experience
  • Experience in care coordination or service coordination is a plus
  
  The Ideal Candidate
  
  We're looking for individuals who are:
  
  • Compassionate and genuinely enjoy helping others
  • Calm under pressure and able to problem-solve effectively
  • Organized, detail-oriented, and accurate
  • Comfortable speaking on the phone throughout the day
  • Able to multitask while maintaining quality and efficiency
  • Dependable, professional, and self-motivated
  • Team-oriented with a positive attitude
  • Adaptable and eager to learn new systems and processes
  
  Successful candidates thrive in structured environments, enjoy assisting people, and take pride in delivering exceptional service.
  
  Training & Work From Home
  
  • Paid in-person training conducted at Expivia Marketing's main office in Erie, PA
  • Permanent work-from-home position after successful completion of training
  • All equipment provided by Expivia Marketing
  
  
  Compensation & Growth
  
  • Starting pay of $13.00 - $15.00 per hour, based on experience
  • Opportunities for advancement as Expivia continues to grow
  • Expivia Marketing promotes from within whenever possible
  • Career paths available in leadership, operations, recruiting, and client services
  
  
  Why Work With Expivia?
  
  At Expivia, you're more than just an employee - you're part of a team that values growth, development, and making a difference. We provide the tools, training, and support needed to build a successful long-term career while enjoying the flexibility of working from home.
  
  If you're looking for a rewarding role where you can help others every day while growing professionally, we'd love to hear from you.

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