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Healthcare Customer Service Representative - Remote
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Job Description
- Req#: 73014
Employer Industry: Digital Business Services
Why consider this job opportunity:
- Paid training to enhance your skills and knowledge
- Competitive wages with full benefits including medical, dental, vision, and 401k
- Paid time off to support work-life balance
- Employee wellness and engagement programs to promote a healthy work environment
- Opportunity for career advancement in a supportive and collaborative setting
- Engage with a diverse customer base, ensuring no two days are the same
What to Expect (Job Responsibilities):
- Field customer inquiries through various channels including phone, email, chat, and social media
- Calmly resolve and de-escalate customer issues as necessary
- Escalate interactions when appropriate to ensure effective resolution
- Track call-related information for auditing and reporting purposes
- Provide feedback on call issues and upsell when required
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- General knowledge of Windows-based systems and comfort with desktop computer systems
How to Stand Out (Preferred Qualifications):
- Customer service and/or sales experience is preferred
- College degree is preferred but not required
#DigitalBusinessServices #CustomerService #CareerGrowth #CompetitiveBenefits #WorkLifeBalance
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