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Healthcare Scheduling, Connection Advisor Associate (Remote), Bilingual Spanish
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Job Description
- Req#: 251409
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely after completing a one-week training period
- Supportive and collaborative work environment
- Chance to make a positive impact on patient experiences
- Bilingual Spanish required, enhancing communication with diverse populations
What to Expect (Job Responsibilities):
- Serve as the first point of contact for incoming calls, confirming and updating patient demographic and insurance information
- Schedule, cancel, and reschedule appointments for patients while adhering to departmental policies
- Accurately capture patient registrations and emergency contact information in a professional manner
- Assist with training and mentoring newly onboarded team members
- Process payments for co-pays, pre-pays, and outstanding balances
What is Required (Qualifications):
- High School Diploma
- One year of data look-up/data entry experience
- Two years of customer service experience involving complex analytical problem-solving skills
- One year of experience in a call center with a focus on customer service in the medical industry
- Bilingual Spanish
How to Stand Out (Preferred Qualifications):
- One year of post-secondary education
- Healthcare call center experience
- Patient registration experience
#HealthcareServices #CustomerService #RemoteWork #BilingualOpportunity #CareerGrowth
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