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Job Description
- Req#: AB.E43
Employer Industry: Data Security
Why consider this job opportunity:
- Salary up to $110,000, plus an annual bonus
- Unlimited PTO and paid holidays
- Competitive health, vision, and dental insurance
- Opportunity to work remotely with office setup reimbursement
- Supportive work environment focused on collaboration and innovation
- Potential for merit increases based on performance and tenure
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for IT support issues, including hardware, software, and network troubleshooting
- Provide expert-level support for macOS and Windows systems, including device setup, maintenance, and troubleshooting
- Administer and manage endpoints using Jamf Pro and other mobile device management tools
- Monitor and triage support tickets via Jira and escalate when appropriate
- Document processes, troubleshooting steps, and internal knowledge base content
What is Required (Qualifications):
- 3+ years of IT support or helpdesk experience in a startup or rapid-growth environment
- Advanced proficiency in macOS troubleshooting and administration
- Strong experience supporting Windows desktops and laptops
- Hands-on experience with Jamf Pro and other mobile device management platforms
- Excellent communication and customer service skills
How to Stand Out (Preferred Qualifications):
- Familiarity with Google Workspace, Slack, Zoom, Microsoft 365, and related SaaS tools
- Experience with identity and access management tools (Okta, Active Directory)
- Working knowledge of basic networking (DNS, DHCP, VPN)
#DataSecurity #ITSupport #HelpdeskAnalyst #CareerOpportunity #RemoteWorkAvailable
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