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Help Desk Analyst
6 days agoWhat's your preference?
Job Description
- Req#: 48114
- Bachelor's degree or equivalent professional experience
- Strong background in:
- Help Desk / IT Support
- Customer Support & Customer Service
- Active Directory
- Computer Networking
- Troubleshooting & Analytical Skills
- Experience with imaging, deployment, and desktop support
- GHOST 8.0+ experience required; FOG experience is a plus
- 2,800+ desktops
- 100+ laptops
- 400+ networked multifunction devices and printers
across multiple Colorado locations. - Perform extensive imaging and deployment of desktops and laptops
- Utilize GHOST 8.0 or higher (required) and optionally FOG for imaging
- Diagnose and resolve PC hardware/software issues using a variety of diagnostic tools
- Rebuild systems and reconfigure user-specific settings
- Install, update, and maintain software of moderate complexity
- Configure and install terminal emulation tools for host system access
- Assist with installation, modification, and maintenance of network components
- Support LAN environments and troubleshoot basic networking issues
- Support system hardware/software upgrades and enhancements
- Provide exceptional customer service while troubleshooting issues
- Communicate and coordinate with vendors to resolve technical problems
- Respond to technical concerns both remotely and on-site as needed
IT Support Consultant (Remote - Denver, CO Residents Only)
Qualifications
This role supports the Information Technology Services (ITS) team and is responsible for providing high-quality technical support for hardware, software, and networking issues. The consultant will interact with customers and vendors both over the phone and in-person to resolve a wide range of technical problems.
The position includes statewide support for:
Desktop Support & Imaging
About the company
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Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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