• Job Description

  Req#: 2730
  • Requisition ID: 2730
  • Standard Title:
  • Required Security Clearance: No Security Clearance Required
  • Location: Remote
  • Work Type: Remote
  • Shift: First
  • Referral Eligibility: Eligible
  • U.S. Citizenship Required? Yes
  
  
  Position Summary
  
  Base-2 Solutions is seeking a Help Desk Support Engineer to support the USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. This role offers a rewarding and impactful opportunity to provide technical support and procurement lifecycle oversight.
  Essential Duties and Responsibilities
  
  • Oversee the procurement lifecycle, including vendor negotiations, acquisition strategy development, and compliance with DoD procurement policies.
  • Provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training.
  • Troubleshoot software issues, manage user access, and support cloud-based IT applications.
  • Demonstrate strong customer service and documentation skills.
  Required Qualifications
  
  • An Associate's degree in information technology, Computer Science, or a related field -OR- a minimum of 3 years of equivalent experience in contract administration.
  • Demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training.
  • Experience with IT help desk ticketing systems, remote desktop support, and incident response.
  Preferred Qualifications
  
  • CompTIA A+ certification.
  • ITIL Foundation Certification.
  • Microsoft Certified: Modern Desktop Administrator Associate.
  Required Education and Experience Equivalency
  
  • Associate's degree in information technology, Computer Science, or a related field.
  • 3 years of equivalent experience in contract administration.
  Required Certifications
  
  • None specified.
  Required Security Clearance
  
  • No Security Clearance Required
  
  
  Pay & Benefit Highlights
  Compensation
  
  • Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
  • Employee referral bonuses up to $10,000 per hired referral.
  • Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
  Health
  
  • 100% company-paid medical premiums for employees and eligible dependents.
  • Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
  • 100% company-paid dental premiums for employees and eligible dependents.
  • 100% company-paid vision premiums for employees and eligible dependents.
  Income Protection
  
  • 100% company-paid premiums for short-term disability.
  • 100% company-paid premiums for long-term disability.
  • 100% company-paid premiums for accidental death & dismemberment (AD&D).
  • 100% company-paid premiums for life insurance up to $200,000.
  Retirement
  
  • 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
  • 401(k) pre-tax and Roth options.
  Leave
  
  • Up to 20 days of flexible paid time off (PTO).
  • 11 paid floating holidays.
  Work-Life Balance
  
  • Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).
  
  
  NT

• About the company

  The best remote jobs for you

Notice