• Job Description

  Req#: 25-00239
  
  Title: Helpdesk Specialist
  Location: 100% remote. MST or PST
  Duration: 3-6 month contract to hire
  
  The internal Helpdesk Specialist must be detail-orientated, self-motivated and thrives in a highly technical atmosphere. Providing a stable, robust, and current computing environment by maintaining the life cycle of our computing devices. Experienced support for Incident Response and Incident Management processes using our internal ticket management system.
  • Working knowledge of Windows networking (Azure, Office365, Active Directory, AWS, Group Policy, file sharing/migration, licensing services, RDP)
  • Excellent customer service skills.
  • Experience troubleshooting Windows computers and servers.
  • Experience managing small to medium size projects.
  • Must be able to work independently or as part of a team.
  • Ability to prioritize work, apply evolving departmental standards, and meet deadlines.
  • Ability to adapt to changes in work and technical environments
  • Exercise initiative to independently learn new technologies
  • Provide technical support to troubleshoot and resolved issues via phone, email, and on-line submitted tickets
  • Diagnose and resolve complex hardware and software problems
  • Monitor the issue and request list; log, classify and prioritize requests, communicate the completion date to the users, analyze and complete the request, perform quality control, and documentation.
  • Manage internal third-party applications for email and device management.
  • Perform system updates, configurations, and network troubleshooting.
  • Collaborate with other technical teams to resolve multi-faceted incidents.
  • Manage Inventory and Monitoring solutions.
  • Work as a key team member on deploying managed services as guided by corporate standards and client contracts; this includes servers, network infrastructure, monitoring, reporting, and systems conversions.
  • Install, configure, and upgrade operating systems and software using "Best Practices” standards.
  • Install, configure, assemble, and repair computers, monitors, network infrastructure and peripherals such as printers and related hardware.
  • Troubleshoot and solve complex hardware and software problems.
  • 3+ years working directly with technology and at least five (5) years of customer service.
  
  Pre-Employment Requirement
  All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.
  
  APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
  
  About APR Staffing
  APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions, founded in 2002, enjoyed an impressive reputation as one of the largest locally-owned and most respected technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned regional acclaim for being a fast-growing and highly-motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.
  
  Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.
  

• About the company

  Minority-owned staffing agency providing technical & professional services in Oregon and SW Washington. Finding the right fit has never been easier.

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