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Job Description
- Req#: 25-00266
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Competitive compensation with paid training and development opportunities
- Healthcare benefits that start on your first day
- Commuter benefits to support your daily travel
- Work-life balance in a supportive environment
- Opportunity to mentor junior staff and take ownership of assigned tasks
- Join an amazing and growing team in a dynamic work environment
What to Expect (Job Responsibilities):
- Provide enterprise-level technical support for both company and project team endeavors
- Deliver comprehensive help desk support on IT hardware and software systems and applications
- Accurately record and track all support requests using help desk software
- Communicate technical solutions to users at all levels, ensuring efficient issue resolution
- Mentor junior staff and manage multiple work streams effectively
What is Required (Qualifications):
- Bachelor's degree and five (5) years of relevant work experience
- Must be able to obtain a Public Trust clearance
- Minimum of 5 years of experience as an Enterprise Services Desk Specialist
- Technical expertise in enterprise systems and cloud systems, including AWS and Google Cloud
- Extensive experience with Microsoft 365 platform support and troubleshooting
How to Stand Out (Preferred Qualifications):
- Cloud certification (Microsoft Azure, AWS, Google Cloud, or similar)
- ITIL certification
- Experience with remote support tools and technologies
- Familiarity with Agile/Scrum methodology and tools (such as Version One, Rally, or JIRA)
#InformationTechnology #HelpdeskSupport #TechnicalSupport #CareerOpportunity #ITServices
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