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Hospitality Product Support Analyst - 2nd/3rd Shift
7 days agoWhat's your preference?
Job Description
- Req#: 46256
Employer Industry: Business Cloud Software Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within a global leader in business cloud software
- Work remotely from anywhere in the U.S., providing flexibility in your work environment
- Supportive and collaborative work culture focused on innovation and customer satisfaction
- Engage with Department of Defense customers, contributing to impactful projects in the hospitality sector
- Comprehensive training and development programs to enhance your skills and knowledge
What to Expect (Job Responsibilities):
- Serve as a support liaison between the employer's Support business unit and customers for both functional and technical support
- Provide courteous customer service by addressing incidents and inquiries in a timely manner
- Analyze data, error logs, and support materials to resolve application-related issues effectively
- Maintain proactive communication with customers regarding issue resolution and service expectations
- Develop effective customer communications to ensure satisfaction and retention
What is Required (Qualifications):
- Experience working in customer service or technical support roles
- Proficiency in using a CRM system, such as ServiceNow, to log work cases
- Familiarity with SQL and experience in identifying solutions for product-related queries
- Ability to work 2nd or 3rd shift, including weekends and holidays
- U.S. Citizenship required due to U.S. Government contract requirements
How to Stand Out (Preferred Qualifications):
- Experience in the hospitality industry, particularly with check-in/check-out processes and accounting
- Technical support experience with cloud applications
- Background in technology help desk roles
- Knowledge of various software applications for testing, troubleshooting, and call logging
#BusinessCloudSoftware #CustomerSupport #RemoteWork #CareerGrowth #HospitalityIndustry
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