CIEE
Host Relations Coordinator, Seasonal Exchanges- Temporary
This job is now closed
Job Description
- Req#: 490468
- You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
- You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.
- Review of placement details to ensure that they meet CIEE program policies and U.S. Department of State regulations
- Perform high-volume data entry to update and maintain accurate information in CIEE employer database
- Call U.S. host employers to conduct a vetting interview, evaluate host employers for placement suitability, and collect required documentation
- Answer phone calls and respond to emails from host employers and other CIEEdepartments
- Respond to job application status inquiries from U.S. host employers, international stakeholders, and other CIEE departments
- Work closely with other CIEE departments to verify job information and status of participants by international representatives
- Become an expert in the BridgeUSA Summer Work Travel and Camp program regulations to assist with government compliance efforts
- Run reports from CIEE database and analyze data in Excel
- Assist the Seasonal Exchanges Team with special projects and other tasks as necessary, including, but not limited to conducting participant hiring interviews and assisting with other teams in time-sensitive projects
- Other duties as assigned
- Excellent verbal and written communication skills
- Ability to work in a dynamic environment and within tight deadlines
- Strong internet, Word, Excel, and Outlook skills essential
- Attention to detail and strong analytical skills
- Excellent organizational and time management skills
- Ability to take initiative and be flexible
- Energetic, personable, and team-oriented
- Previous experience in a call center is preferred
- Experience with customer service and/or sales is preferred
- Previous experience working in a CRM system (Salesforce preferred, or other)
- New York (State and City)
- Washington (State)
- Colorado
- California
- Jersey City, NJ
About the company
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Join the dynamic and growing CIEE Host Relations team! We are seeking individuals that thrive in a fast-paced, high-volume environment requiring a superior level of attention to detail and excellent organizational and communication skills including written and verbal communication. The Host Relations Team is a part of the Seasonal Exchanges Department supporting seasonal American businesses (host employers) and camps to bring thousands of international BridgeUSA participants to the U.S. each year. This position focuses on ensuring participants’ job placements with U.S. host employers meet CIEE standards and government regulatory requirements resulting in high quality exchange programs.Who you are:Position : Host Relations Coordinator - Temporary
Reports to : Compliance Manager, BridgeUSA Programs
Department : Host Relations, Seasonal Exchanges
Location : U.S.-based remote (see location requirements below)
Who we are:
CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.
Why work with us:
The primary responsibility of the Host Relations Coordinator is to process participants’ job applications and conduct a review of U.S. host employers hosting CIEE participants on the BridgeUSA Visa Summer Work Travel program. This includes data entry of job applications, online research and verification of host employers, conducting phone interviews with host employers, and collecting required compliance documentation. The Host Relations Coordinator works closely with other teammates on the Host Relations Team and other departments to ensure timely approval of job applications and CIEE’s compliance with government regulations. All applicants should be detail-oriented, able to multi-task, and have excellent communication skills.
What you’ll do :This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. This position will require extra hours and possible weekends during peak season
What you’ll bring:
The ideal candidate will possess:
Location Requirements:
The position is available to candidates in the United States, except for candidates residing in:
Diversity Matters:
CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.
Due to federal regulations, a background check will be conducted as a condition of employment.