Company Overview

The Denver Center for the Performing Arts (DCPA) is one of the largest non-profit theatre organizations in the nation, presenting Broadway tours and producing theatre, cabaret, musicals, and innovative, immersive experiences. Through these experiences and alongside our robust Education program, we engage hundreds of thousands of visitors each year.

The DCPA’s workforce includes more than 300 employed team members in non-union and union positions (in partnership with seven unions). In addition, we employ hundreds of artists and contractors annually. We have a strong volunteer program which includes more than 300 volunteers.

Our Mission: “We engage and inspire through the transformative power of live theatre.”

Culture Statement

For more than 40 years, creativity and community have been the foundation of the Denver Center for the Performing Arts’ success. As a leading cultural organization in the Rocky Mountain West, we are actively participating in a cultural evolution of belonging and anti-racism. Our commitment to reflect the diversity and priorities of our community — in our workplace, audience and programming — has never been more present.

We believe that the theater can transform us — and be transformed by us. We invite you to be part of our Team.

Job purpose

The Denver Center for the Performing Arts (DCPA) is accepting applications for the position of House Manager. The House Manager is responsible for managing the venue by providing exceptional customer service to the patrons, providing management support to the volunteer ushers and ensuring the theatre, lobby and auxiliary locations are safe, clean and in working condition.

Duties and Responsibilities

• Responsible for assisting the Assistant Theatre Services Manager and the Theatre Services Manager in providing the utmost in customer service for patrons.
• Ensure the timely start of theatre productions while managing volunteer ushers and effectively communicating with each show’s production team.
• The House Manager takes responsibility for their theatre, managing the venue, the volunteer ushers and providing proactive customer care. Trains volunteer ushers on specific responsibilities for their theatre.
• Ensure the theatre, lobby and auxiliary locations are kept clean and in working conditions. Report any issues/concerns to Manager.
• Works with the Assistant Theatre Services Manager regarding any patron, noise or temperature issues during the performance that could impact the customer experience.
• Respond effectively during an emergency, following the Crisis Communications plan and directions from Manager, Security and on-site fire detail or first response personnel.
• Communicates night-of-show house report notes via standard form. Updates usher skills binder with usher specific notes and trainings as necessary.

Experience

• Previous experience working in a cultural facility with culturally diverse personnel and patrons a plus.

• Remain professional, composed and effective under pressure
• Present a positive image of the DCPA to the public
• Strong problem solving, interpersonal skills and ability to communicate effectively with the public
• Ability to be punctual, reliable
• Discretion, diplomacy required
• Adherence to compliance and security and safety procedures
• Work independently with minimal guidance and as part of a team
• Excellent verbal and written communication skills
• CPR certified and first responder skills preferred

• Experience managing up to 18 volunteers
• Crisis Situation Management
• Must be able to lift 30 pounds
• Position requires walking, climbing stairs, reading tickets in various forms, using technology including computers, ticket scanners, radios, earpieces and microphones.

Working conditions

Front of house, lobby, and theater environment. A portion of duties are likely to be performed in very low lighting.

Physical requirements

Position requires walking, climbing stairs, reading tickets in various forms, using technology including computers, ticket scanners, radios, earpieces and microphones. Ability to lift up to 30 pounds

Direct reports/Supervisor Responsibility

No

In order to provide high quality, culturally competent care to our patrons, students, guests and team members, it is of highest importance that our hiring practices reflect our values by offering an environment that celebrates diversity and embraces inclusion. All of our team members – regardless of race, ethnicity, sexual orientation, gender identity, age, language, abilities/disabilities, socioeconomic status, geographic region, or other defining characteristics – should feel welcome and valued.