• Job Description

  Req#: REF74329Q

  Company Description

  Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

  Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

  Job Description

  • Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
  • Interact with guests and personnel of the hotel in an efficient and friendly manner.

  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Ensure that the team has been trained for all safety provisions.
  • Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
  • Conduct on-going training and coach all the employees and ensure to maintain records.
  • Conduct briefing for Housekeeping Attendants.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Guides and advises Executive Housekeeper on key performance indicators of employees in the department and ensures measurement of the same
  • Ensures adherence to company and hotel policies by all departmental employees

  Qualifications

  Your experience and skills include:
  Warm and caring personality; previous housekeeping experience is an asset
  Ability to anticipate and focus attention on guest needs, being professional and welcoming
  Excellent organizational skills and time management

• About the company

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