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Job Description
- Req#: JP-005410290
Employer Industry: Human Resources Services
Why consider this job opportunity:
- Pay rate of $21.00/hr
- Comprehensive benefits including medical, dental, and vision coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
- Fully remote position offering flexibility in your work environment
- Opportunity to contribute to a supportive and dynamic team culture
- Chance to make a positive impact on employee experiences globally
What to Expect (Job Responsibilities):
- Serve as the first point of contact for inquiries related to Leave, Disability, and other HR issues via phone, chat, and email
- Take ownership of employee contacts, ensuring each interaction is resolved with a high degree of problem-solving and customer focus
- Build trust through empathetic, personalized conversations, adjusting case management plans as needed
- Use judgment and critical thinking to analyze and decide on disability, leave, and accommodation requests
- Collaborate with partner teams on process changes to resolve cross-functional issues and update policies
What is Required (Qualifications):
- Experience in customer support, particularly through phone and chat
- Strong HR knowledge
- Excellent communication skills
- Demonstrated ability to show empathy
- Capability to manage confidential and sensitive information
How to Stand Out (Preferred Qualifications):
- Experience dealing with customers, with exceptional empathy skills
- Ability to adjust to changing workloads and manage contacts in a fast-paced environment
- Data privacy awareness and ability to analyze, problem-solve, organize, and manage multiple priorities
#HumanResources #RemoteWork #EmployeeExperience #CustomerSupport #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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