• Job Description

  Req#: 591435WD

  Management Level

  Associate

  Job Description & Summary

  At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.
  
  Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

  Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

  Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Apply a learning mindset and take ownership for your own development.

  • Appreciate diverse perspectives, needs, and feelings of others.

  • Adopt habits to sustain high performance and develop your potential.

  • Actively listen, ask questions to check understanding, and clearly express ideas.

  • Seek, reflect, act on, and give feedback.

  • Gather information from a range of sources to analyse facts and discern patterns.

  • Commit to understanding how the business works and building commercial awareness.

  • Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

  Job Purpose

  To provide strategic assistance to the leaders of the business, and HC Business Partners relating to people management. This role is involved in conjunction with the HCBP’s for the HC lifecycle activities, e.g. performance cycle, on-boarding, progression, retention activities, staff terminations and retirement, as well as ad-hoc human capital advisory activities.

  Responsibilities

  Onboarding

  • Delivers the onboarding experience as designed by CoE

  • Ensures new joiner requirements e.g assign coach, assign buddy, attendance at on-boarding is completed

  • Responds to operations, and inspect trends related feedback from new joiner surveys

  • Provides feedback and input to CoE on improvements required

  • Point of contact for new joiners, post recruitment

  Retention

  • Take the lead on the operational requirements for LOS related retention programs (snrs days, interview cycles for retention)

  Performance & Salary reviews

  • Work with LoS HCBP to prepare for LOS career round table (moderation) meetings

  • May facilitate some CRT discussions/ record keeping

  • Ensures transactional staff receive accurate data for increase processing

  • Provide refresher training/updates to partners/managers on performance coaching (eg. Snapshot, CRT, PiP)

  • Provide guidance for Poor performer discussions and ensure Workday is updated accordingly (ensure performance improvement plans are in place)

  Team Leaders Support

  • Upskill new Team Leaders (e.g. systems, processes, compliance)

  • Provide guidance to Team Leader through various HC activities.

  • Monitor client team wellbeing and partner with HCBP lead to design and implement initiatives to increase work satisfaction resulting in increased revenue (pulse survey)

  • Provide HC data analytics to the Team leader to support decisions

  • Provide HC policy guidance

  Staff terminations

  • Review exit interview survey outcomes, identify trends and collaborate with LoS HCBP to formulate solutions

  • Conduct exit interviews

  IR, Disciplinary & grievance

  • Direct all matters to operations IR for review

  • Participate in investigations where required

  • Sit in as HC representative on hearings

  • Take responsibility for post-hearing activities

  • Ensure the IR Database is updated accordingly

  Exam Results

  • Assist with qualifying exam results for relevant LoS –ie. preparation, processing, communications, post results activities

  • Monitor qualifications status of staff studying and check accuracy of information.

  Ad-hoc Activities

  • Participate on and take the lead on assigned annual activities such as GPS, Values, Leave reviews

  • Act as trusted advisor on policy, leave and staff matters

  • Act as ambassador on HC Imperatives (eg. Workday, Values, PwC Professional)

  Diversity

  • Focus on activities in line with the Transformation Strategy.

  • Support the business in achieving the outcomes indicated in the Employment Equity Plan.

  • Work with business on attracting and retaining diverse talent; ie.e License to Lead, promotion processes etc.

  Strategy

  • Drive the achievement of the LOS annual strategy as well as the HC Africa strategy taking into account leadership priorities and future business needs

  • Support business and HCBP’s to deliver talent interventions (talent identification, development, coaching, motivation, and ultimate retention) against business needs and the goal of transformation

  • Strategic Workforce Planning implementation and monitoring

  Minimum Qualifications

  • Relevant HC Degree/Diploma

  • HC certification with in-country professional board (preferable)

  Experience

  • 3 years

  Key Knowledge & Skills

  • Sound understanding of key HC activities & employee life-cycle

  • Understanding of policies & employment law

  • Good team-working ability and mind-set

  • Good attention to detail

  • Time-management capabilities and ability to provide fast turn-around without compromising quality

  • Consultation skills

  • Investigative skills

  • Good communication skills – verbal & written

  • Ability to operate as all-rounder

  • A good understanding of how people experience change

  • Innovative

  • Process thinker

  • Excellent verbal and written skills and able to work across all management levels

  • Strategic problem solver

  • Good project management skills

  • Agile in working style

  • Resilient

  Travel Requirements

  Up to 20%

  Available for Work Visa Sponsorship?

  No

  Job Posting End Date

  January 17, 2025

  
  

• About the company

  PricewaterhouseCoopers is a multinational professional services network of firms headquartered in London, United Kingdom, operating as partnerships under the PwC brand.

Notice