Ardent Health Services is a leading provider of healthcare in communities across the country. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care and 30 hospitals across six states. Together, our 24,000 employees and 1,200 employed providers touch more than 10,000 lives each day. With six Ardent entities earning recognition on Modern Healthcare’s Best Places to Work list in 2022, Ardent and its facilities continue to earn recognition for outstanding workplace cultures where team members feel a sense of belonging and have opportunities to grow their careers. Ardent has also been recognized by Comparably’s Best Places to Work Awards, earning honors in the Best CEO, Best Company for Women, Best Leadership Teams and Best Work Life Balance categories among others.

POSITION SUMMARY

The Human Resources Advisor (HR Advisor) role is responsible for Tier 2 level inquiries and support requests to include advising managers and employees on matters including absenteeism, performance concerns, and compliance with policies, practices, and applicable employment legislation. This position will investigate, research, resolve, and respond to a variety of employment-related matters. Including but not limited to, accommodation requests, absenteeism, interpersonal conflict and resolution, and involuntary terminations. The HR Advisor provides consultation and resolution guidance to promote a positive workplace culture. Serves as initial contact for inquiries into HR processes, company policies and programs, and workplace accommodations. The HR Advisor is a trusted member to the field HR team and has the ability to offer on-site support, when applicable, and providing prompt, accurate professional support as part of Ardent Health’s commitment to an exceptional employee experience.

• Guide managers and employees regarding Ardent company policies, values, HR programs (benefits, pay, and salary) administration, and interpretation to ensure policies and procedures are handled consistently and in a timely manner
• Ensure activities are in compliance with all state and federal employment laws and regulations (e.g., FMLA, ADA, EEO, and FLSA)
• Conduct investigations which includes interviews, documentation, and resolution recommendations to address issues that are impacting the employee experience
• Handle worker compensation, accommodation, and unemployment claims and requests
• Support and guide managers in creating corrective action documentation
• Serve as a coach and mentor to first time and new-to Ardent people leaders in applying company policies fairly and consistently
• Welcome new hires to organization by delivering the Ardent New Employee Orientation (NEO) experience according to standards
• Support HR Business Partners by serving as a listening posts to the employee experience. Proactively share insights and concerns.
• Stay informed in human resources practices, company policy changes, and employment legislation and share knowledge with the HR One Source (service center) team
• Prepare reports and present findings to field leaders and HRBPs
• Collaborate with HRBPs and HR Ops leaders to address trends in the employee experience
• Providing support and guidance to the HR One Source team
• Serve as a role model and coach to HR Representatives

Education and Experience:

• Associates degree; Bachelors degree preferred
• 3+ years of HR experience
• SHRM certification a plus
• HR system knowledge and experience preparing reports, interpreting results, and gleaning insights from the data
• Proficient with various HR technology and MS Office software

Knowledge, Skills and Abilities:

• Ability to effectively manage multiple projects with overlapping tasks and work independently with minimal supervision
• Strong interpersonal skills
• Strong verbal and written communication skills; demonstrated ability to communicate effectively with peers, management, and employees
• Strong organizational and time management skills
• Resourceful and organizationally savvy
• Excellent researching and documentation skills
• Proven ability to resolve conflict
• Comfortable working in a fast paced, constantly evolving, team environment
• Discreet in handling confidential/sensitive information

Career Progression:

This position is ideal for individuals with previous HR experience and are seeking to move into a HR Business Partner role in the future. The HR Advisor role builds on entry-level HR experience and knowledge by moving from handling HR transactional activity to guiding and supporting managers and employees in more complicated issues and concerns. Through hands-on experience and coaching from HR managers, the HR Advisor develops coaching and consulting ability on-the-job. The HR Advisor role leads to next step role as a HR Business Partner (HRBP) or opportunities to specialize in HRIS, HR Operations, and Center of Excellences (COE).

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