• Job Description

  Req#: 210539697

  The HR Business Advisor Support role is an important member of the HR Advisory team. You will be providing case management, analytics, execution, projects, and client response support to HRBAs.

  As an HR Business Advisor Support in HR Advisory team, you will partner with the regional HRBA Support Lead on functional efforts as well as works with colleagues on HR-wide change and simplification projects and initiatives.

  Job responsibilities

  • Handle Case Management, Analysis & Reporting – ensures consistent, accurate and timely case processing, report generation and analysis as per established service level agreements (varies depending on complexity of report or analysis required).
  • Observe Risk/ Controls – observes risk and control policies and practices, anticipates and escalates risk matters promptly, and appropriately engages HRBPs, managers, Employee Relations (‘ER’), Compliance, Legal or other firm-wide Control Functions as required.
  • Promote Policy, Procedure & Self Service – ensures policies, procedures and/ or organizational requirements have been followed; helps train HR and clients on use of HR tools and resources; promotes self-service where appropriate.
  • Multi-Task & Leverages Resources – multi-tasks to deliver own activities from end to end effectively; leverages HR tools and resources to manage case and project components effectively.
  • Communicate, Escalate & Customer Focus – actively listens; ensures written and oral communications are clear, concise and timely; leverages multiple communication vehicles (i.e., phone, email, Microsoft Teams, Skype) at the right time, to engage and keep clients informed.
  • Prioritize & Create Efficiencies – prioritizes work effectively and provides ideas to achieve greater efficiencies.
  • Demonstrate Self-Development – displays a commitment to self-development; gradually increases knowledge of the business, HR policies and processes, and assume more complex work over time across varied HR case types; monitors personal development plan using HR tools; takes ownership and responsibility for personal and professional growth and career.
  • Facilitate change and seize opportunities to introduce improvements to current practices and procedures taking into account where appropriate different LOB operating philosophies.
  • Partnering with HR colleagues including NJE, EDSE, TCDE, and TRCP, to develop and implement HR initiatives aligned to business needs

  Required qualifications, capabilities, and skills

  • Minimum three years of experience in Human Resources, Business Management, or Control Functions
  • College degree or equivalent experience
  • Fluent in written/oral English and Japanese
  • Solid reporting, analysis, and quantitative skills
  • Knowledge of business applications (i.e., Word, Excel, PowerPoint) are critical
  • Demonstrated organization skills, time management, accuracy and attention to detail
  • Customer service focused; team player; operates with professionalism, understands time sensitivity and able to reprioritize as appropriate, and responsiveness
  • Good presentation and communication skills (i.e., clear, concise and timely)

  Preferred qualifications, capabilities, and skills

  • Financial services experience is preferred
  • Applicants who are immediately available to commence employment will be preferred

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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