At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Universal Cabana Bay Beach Resort

Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s.

Job Summary:

The Human Resources Coordinator supports the hotel property HR function by providing administrative support on general HR matters as well as ensuring coverage during published HR hours to ensure team members are welcomed and provided direction on HR related matters.

At Loews Hotels Universal Orlando (LHUO), Human Resources (HR) is a shared services model with key HR roles deployed to the hotels to proactively support the operation on HR related matters. The HR team may be transferred between properties, including Lakewood, to support short term and long-term staffing needs.

Duties/Responsibilities:

• Responsible for ensuring confidentiality of team member records and related employment matters.
• Ensure a welcoming environment for all team members who visit the HR office by ensuring that the office is open during published hours, the office is neat and organized and team member related supplies are stocked.
• Takes ownership for the planning and execution of approved team member engagement events under the general direction of HR leadership.
• Supports team members with the replacement of damaged or lost nametags and/or ID.
• Provides general direction to team members and leaders on navigating Workday manager and team member self-service tasks; including password resets when needed. In addition, supports team members with registrations to training or other events requiring an RSVP.
• Responds to general inquiries related to benefits (health and welfare) and perks (tickets, travel, tuition, etc). Engages shared services benefits team for matters related to leaves of absence, ADA and more complex inquiries regarding benefit plans.
• Responsible for administrative duties including but not limited to answering phones and electronic and paper file management. In addition, maintains office supply inventory, including ordering and restocking department.
• Coordinate the property on-boarding process for new team members. This may include preparing a welcome packet, facilitating orientation sessions and/or other on-boarding assistance to ensure a smooth transition.
• Ensures compliance with regulatory postings by conducting regular audits of HR bulletin boards.
• Run and format scheduled reports to assist with identifying team member milestones and measuring key HR metrics. Coordinates with shared services team for more complex reporting to ensure data is available to HR and Operational leadership as needed.
• Performs other duties as required to support the successful operation of the HR office and other hotel activities.

Required Skills/Abilities:

• Proficient in Microsoft Word, Excel and PowerPoint and/or applications within the Microsoft Office suite.
• Experience working with Workday, or other HR systems, preferred but not required.
• Ability to operate general office equipment to include scanners, copiers and printers.
• Desire and aptitude to learn the human resources function to include employment related laws, regulations and best practices.
• Ability to prioritize tasks to ensure completion in advance of deadline.
• Excellent organizational and time management skills.
• Able to work independently and as part of a team.
• Professional demeanor.
• Excellent written and verbal communication skills.
• Bilingual abilities in English and Spanish or Creole, preferred.

Education and Experience:

• Professional work experience including general administrative duties.
• Experience building flyers, invitations and other materials to promote events and/or communication boards.
• High school diploma or equivalent.