Overview

The Human Resources Generalist assist with the administration of the day-to-day operations of the human resources functions. Generalist assist with the administration of the day-to-day operations of the human resources functions.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

• Answers phones, greets visitors, informs department members of guests and visitors when appropriate.
• Ensures calls and visitors are properly routed.
• Gathers and files completed paperwork.
• Verifies onboarding has been completed.
• Prepares and issues Access Badges. Enters and updates HRIS data, overseeing and ensuring data integrity.
• Answers team member questions regarding handbook.
• Directs employees to their HRBP if further clarification is needed.
• Handles department managers/supervisors’ inquiries for team member information.
• Prepares reports when needed utilizing data from HRIS system.
• Issues replacement access badges to employees (prints badges, submits payroll deduction form).
• Submits payroll deduction form.
• Processes team member requests for name tags, access badges, and licenses.
• Assists applicants with license application in SlotsLink.
• Maintains Human Resources E-mail account.
• Respond to team member questions and requests in a timely manner.
• Forward messages to correct department or employee.
• Assists team members with Online Training Website Resets passwords for employees.
• Answers questions and assists employees with courses.
• Verifies status of courses.
• Collaborates with the Benefits and Payroll departments to help ensure consistent communication of payroll and benefit related policies to team member.
• Assists the Department in the administration of HR programs, including benefits, wellness initiatives, and compliance.
• Assists with recruiting and community outreach at job fairs and employment events.
• Maintains a clean and safe work environment.
• Other duty as assigned.

Qualifications

Job Requirements (skills, knowledge, and abilities)

• At least one (1) to two (2) years of experience in professional high-volume office.
• At least one (1) year of experience positively interfacing with external and internal customers.
• Ability to keep sensitive information confidential.
• Ability to effectively utilize technology including HRIS, MS Office Suite, and other HR programs as needed.
• Possesses strong organization skills, project management skills and good interpersonal skills.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.

Educational Requirements

• High School Diploma or GED required; Bachelor Degree in related field and/or certification in Human Resources preferred.

Physical Requirements

• Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
• Sitting 70%
• Walking 25%
• Standing 5%
• Keyboarding 50%
• Use of going up and down stairs multiple times per day and elevators

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.