Work Shift:

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

Provides first point of contact for all incoming inquires, issues, and work requests related to HR operations and transactions. This role handles inquires, requests, and resolves cases while appropriately escalating complex cases. Provides HR support in terms of hospital staff support tasks, customer service calls, filing, data entry, and other administrative support duties.

MINIMUM REQUIREMENTS

Education:

High School Diploma or equivalent required. Associates or BA degree preferred in Human Resources or related field.

Experience:

Customer Service experience required. Preferably in a health care setting . Must have experience in Microsoft Office products, be detail-oriented, and enjoy handling multiple tasks. Workday experience strongly preferred. Exceptional customer service and interpersonal skills. Excellent organizational skills and attention to detail. Strong written and verbal communication abilities. Proficiency in HR software and Microsoft Office Suite. Ability to work collaboratively in a team-oriented environment

Other Credentials:

Knowledge and Skills:

Possesses exceptional customer service orientation and communication skills along with active listening skills. Knows when and how to escalate issues as required for proper resolution.

Special Training:

Previous experience with Microsoft Office and proficient in Outlook, Word, and Excel.

Mental, Behavioral and Emotional Abilities:

Possesses ability to perform basic problem solving. Customer focused. Friendly demeanor. Able to work thoroughly while resolving issues in an expedient manner. Prioritizes work load.

Usual Work Day:

8 Hours

Reporting Relationships

Does this position formally supervise employees? No

ESSENTIAL FUNCTIONS

• Provide front desk support to department of Human Resources, including but not limited to: multiple line phone management, message taking and dissemination, walk-ins to the department, managing scheduled appointments to the department, managing multiple HR email boxes daily to include cases in Workday . Provide exceptional customer service to all employees, answering questions, addressing concerns, and fostering a positive and supportive work environment.
• Maintain accurate and up-to-date employee records, ensuring compliance with all relevant HR laws and regulations.
• Assist in the onboarding process, including paperwork completion, benefits enrollment, and coordination with various departments to ensure a smooth transition for new hires.
• Educate employees on our comprehensive benefits package, assist with benefit enrollment, and serve as a point of contact for benefits-related inquiries.
• Handles difficult or escalated call types and assists with resolution. Involves supervisor or manager as needed for quick resolution.
• Keeps records of all conversations and documents relevant information in Human Resources Shared Services database comprehensively and accurately to create a proper history of issue
• Maintains proficiency in data entry/processing of HR data changes following applicable processes to include, but not limited to, employment status changes, new hires, employee terminations, rate changes, transfers and demographic changes.
• Assists with special projects as needed.
• Identifies the root cause of the call and researches the issue to resolve the employee and manager inquiry upon first contact. Ensures interactions with customers are based on state and federal regulations and department policies.
• Completes procedure for terminated employee's files, including file scanning.
• Verifies employment and reference requests
• Provides documents as needed for Legal requests
• Enter employment data into system of record (corrective actions, files, Workday etc)
• Responsible for timely completion of unemployment requests
• Complete employment verifications related to unemployment claims, housing, etc.
• Assists employees and managers by troubleshooting online Human Resources issues and utilizing online tools that are available. Investigates all areas of issue as needed to resolve as quickly and accurately without escalation.
• Performs other duties as assigned

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Standing , Walking , Reaching forward

Occasional physical demands include: Climbing (e.g., stairs or ladders)

Continuous physical demands include: Sitting , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Very Accurate 20/40, Near Vision, Accurate Far Vision, Accurate Color Discrimination, Minimal Depth Perception, Minimal Hearing

Anticipated Occupational Exposure Risks Include the following: Dust/Particulate Matter

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.