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Hybrid Desktop Support Analyst
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Job Description
- Req#: 143806
Employer Industry: IT Managed Services
Why consider this job opportunity:
- Comprehensive benefits package including 100% company-paid medical premiums at the individual level, dental and vision insurance, PTO, and paid holidays
- Opportunity for certification training and exam reimbursement
- Paid maternity/paternity leave and 401k match
- Work in a dynamic, fun, and supportive team environment
- Chance to develop skills and grow within a leading company in the automotive and heavy trucking dealership industry
- Flexibility of remote work options available
What to Expect (Job Responsibilities):
- Serve as the initial point of contact for incoming support inquiries, triaging, troubleshooting, and resolving Tier 1 related issues
- Document each step of the troubleshooting process in the ticketing system, ensuring clear communication and tracking
- Manage an average of 5-7 tickets in the queue and handle 16-18 calls per day
- Assist remote users with application support and configuring VPN access
- Maintain user accounts utilizing Active Directory and Microsoft 365, including password resets and permission assignments
What is Required (Qualifications):
- CompTIA A+ or equivalent certifications
- Associate's Degree in Information Technology or a related field
- 1-3 years of experience working as a Support Technician or in a similar role at a Managed Services Provider
- 1+ years of experience working on-site with end users
- Must possess a personal vehicle for travel to client locations in Charlotte, NC, and surrounding areas
How to Stand Out (Preferred Qualifications):
- Experience with software as a service (SaaS) and other software hosting protocols
- Strong problem-solving and critical-thinking skills
- Exceptional verbal and written communication skills
- Ability to prioritize tasks effectively in a fast-paced environment
- Proven ability to work collaboratively in a team setting
#ITManagedServices #DesktopSupport #CareerGrowth #RemoteWork #TechSupport
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