Remote Jobs
Hybrid Desktop Support Analyst
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Job Description
- Req#: J0AM88145374
Employer Industry: IT Managed Services for Automotive and Heavy Trucking Dealerships
Why consider this job opportunity:
- Comprehensive benefits package including 100% company-paid medical premiums, dental and vision insurance, and PTO
- Opportunity for certification training and exam reimbursement
- Paid maternity/paternity leave and 401k match
- Dynamic, supportive work environment with a focus on skill development
- Work remotely with a flexible schedule and no travel required
What to Expect (Job Responsibilities):
- Serve as the initial point of contact for all incoming support inquiries, triaging and troubleshooting Tier 1 issues
- Document each step of the troubleshooting process in the ticketing system, Autotask
- Manage an average of 5-7 tickets and receive 16-18 calls daily
- Provide swift and courteous support to Helion's client base
- Assist remote users with application support and VPN configuration
What is Required (Qualifications):
- CompTIA A+ or equivalent certification
- Associate's Degree in Information Technology or a related field
- 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider
- 1+ years of on-site experience with end users in the Indianapolis, IN area
- Strong knowledge of computer software, operating systems, hardware, and networking
How to Stand Out (Preferred Qualifications):
- Experience with software as a service (SaaS) and other software hosting protocols
- Proven problem-solving and critical-thinking skills
- Excellent verbal and written communication skills
- Ability to work both independently and as part of a team
- Familiarity with Active Directory and Microsoft 365 for user account management
#ITSupport #ManagedServices #RemoteWork #CareerGrowth #CustomerService
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