Remote Jobs
Inbound Customer Service Agent - Consumer Relations (Remote)
5 days agoWhat's your preference?
Job Description
- Req#: REQ-24850
Employer Industry: Home Appliances
Why consider this job opportunity:
- Salary of $17.00/hour plus incentives based on quality scores, paid weekly
- Paid on-the-job training and mentoring provided
- Work-from-home opportunities with necessary equipment supplied
- No weekend shifts, allowing for better work-life balance
- Medical, dental, vision, and prescription benefits eligibility on day one of employment
- Career growth opportunities within a supportive culture that rewards employee contributions
What to Expect (Job Responsibilities):
- Resolve escalated customer service issues to create an outstanding service experience for consumers
- Follow up with customers via phone, email, or text to address appliance-related concerns
- Negotiate and implement concessions that are in the best interest of both customers and the employer
- Gather and manage data related to customer complaints and suggest resolutions to management
- Complete consumer reviews for satisfaction before closing cases
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of call center experience
- Minimum of 2 years of escalated customer service experience
- Excellent written and verbal communication skills
- Moderate to advanced computer skills with the ability to navigate multiple online applications
How to Stand Out (Preferred Qualifications):
- Previous experience working from home
- Exceptional organizational skills with the ability to effectively multitask
- Strong conflict resolution, negotiation, and time management skills
- Passion for helping customers and problem-solving
- Ability to handle high-volume calls while managing multiple online applications
#HomeAppliances #CustomerService #RemoteWork #CareerGrowth #JobOpportunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.