Wipro Limited
Incident Manager
This job is now closed
Job Description
- Req#: 3122349
- The Major Incident Manager has overall Accountability for managing and driving towards recovery from a major incident
- Managing (owning) the major incident through to service recovery
- Confirming the problem meets major incident criteria
- Determining the scope of the major incident
- Qualifying the customer impact
- Ensuring internal notification and escalation procedures are followed
- Working with the Technical Incident Manager to drive the recovery plans
- Ensuring the service has been restored to the customers’ satisfaction
- Ensuring adequate escalation is in place, as appropriate to the progression of the investigation
- Excellent communication skills & should have led customer calls and handled escalations
- Will involve a 24*7 shift with predominantly afternoon and Night Shifts
Job description:-
Major Incident Manager
Roles and Responsibility
Skills - Incident Manager
Qualifications: BA/BSc/BTec/BE/ 3 Yrs Diploma
Experience: 2-6 years
ITIL V3 certification would be added advantage.
Technical & Professional Competencies: Understanding of technology (hardware & software) and specific domain expertise
Behavioral & Managerial Competencies
High self-drive and confidence
#LI-NC3
#LI-NC3
About the company
Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 180,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
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