• Job Description

  Req#: 15329

  Join the NetJets Team

  NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
  

  Purpose of Position

  Inflight Resource Manager is responsible for the overall performance and productivity of the Flight Attendant group. This role provides coaching, guidance, and leadership to foster a culture of performance, collaboration, and operational excellence while ensuring adherence to the highest safety and service standards. The Inflight Resource Manager partners with key stakeholders to support Flight Attendant performance, manage resources effectively, and drive continuous improvement initiatives.

  Tasks and Responsibilities

  Performance Management & Development
  • Manages Flight Attendant performance metrics, ensuring alignment with company goals and service expectations.
  • Executes coaching and development discussions with Flight Attendants and ensures the Inflight team members are given the data to drive performance.
  • Coaches and counsels Flight Attendants to achieve a consistent and exceptional level of inflight service.
  • Partners with Labor Relations to determine necessary actions, including coaching, additional training, wellness checks, and both non-disciplinary and disciplinary meetings.
  • Supports the professional development of Flight Attendants by providing guidance on company policies, federal aviation regulations (FARs), and labor agreements.
  Resource & Leave Management
  • Partners with Labor Relations and the LOA (Leave of Absence) team to monitor Flight Attendant leave trends, assess patterns, and address potential abuse.
  • Manages Flight Attendant resources to optimize scheduling, availability, and operational efficiency.
  • Supports strategic initiatives to enhance Flight Attendant engagement and retention.
  Oversight & Leadership
  • Partners with the Director, Inflight and Training, BI&A, Scheduling and Crew Capacity teams to build and execute the Inflight productivity strategy.
  • Leads and supports projects that impact Flight Attendant operations, working cross-functionally with departments including Owner Services, Scheduling, Operations, Safety, and Training.
  • Maintains a relationship with the Flight Attendant Executive Council (FAEC) and Union Representatives on Duty to resolve issues.
  • Works with the LMRP Manager in Labor Relations to manage the contractual Union/ Company Committee relationships between Inflight and the FAEC.
  • Drives continuous improvement efforts across inflight operations to enhance efficiency, service, and safety.

  Note:

  It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

  Education

  Bachelor's in Aviation or Human Resources

  Certifications and Licenses

  Years of Experience

  6-8 years of experience

  Core Competencies

  Adaptability

  Collaboration

  Curiosity

  Service-Oriented

  Strives For Positive Results

  Knowledge, Skills, Abilities and Other (KSAOs)

  • Experience in culture-building, coaching, and developing teams in a dynamic environment.
  • Entrepreneurial mindset with the ability to take ownership, influence others, and proactively drive initiatives.
  • Strong ability to manage multiple critical projects and balance competing priorities.
  • Servant leadership approach with a strong dedication to customer service and team development.

  How NetJets Supports You

  NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.
  
  Our comprehensive suite of benefits include:
  • Medical, Dental, and Vision
  • Healthcare Advocacy
  • Employee Assistance Program
  • Flexible Spending Accounts
  • Health Savings Account with annual employer contribution
  • Wellness Programs & Discounts
  • Paid Time Off
  • Parental Leave of Absence
  • Life and Accident Insurance
  • Voluntary benefits (financial protection plans)
  • 401(k) plan, with 66% of every dollar you contribute matched by NetJets
  • Short and Long-Term Disability
  • Legal Plan
  • Identity Theft Protection Plans
  • Pet Insurance
  • Family & Caregiving Support

• About the company

  NetJets Inc., a subsidiary of Berkshire Hathaway, is an American company that sells part ownership or shares of private business jets.

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