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Information Technology Analyst 1
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Job Description
- Req#: 5187538
Employer Industry: Public Sector - Judiciary
Why consider this job opportunity:
- Salary range from $60,909 to $100,301 for Schedule A, and $60,909 to $95,286 for Schedule B
- Strong opportunity for career advancement and growth within the organization
- Flexible hybrid work schedule with up to 2 days of remote work
- Comprehensive benefits including health coverage, pension program, and generous leave
- Access to professional development through training programs, including LinkedIn Learning
- Commitment to public service and making a positive difference in the community
What to Expect (Job Responsibilities):
- Serve as the primary Help Desk Analyst for Municipal Court and Law Enforcement Users
- Research and resolve software and procedural issues to ensure smooth operations
- Provide technical support for cross-platform applications and enforce security standards
- Assist with password resets and system access issues for end users
- Review and respond to helpdesk tickets while adhering to established IT policies
What is Required (Qualifications):
- Graduation from an accredited college or university with an associate degree in a relevant field such as computer science or information technology
- Equivalent IT technical experience may substitute for educational requirements on a year-for-year basis
- Knowledge of municipal court operations and related applications is helpful
- Experience with Microsoft Teams, Office 365, and Windows 10
- Ability to lift and carry supplies weighing between 30 to 50 pounds
How to Stand Out (Preferred Qualifications):
- Experience working with municipal courts and knowledge of relevant software such as ATS/ACS and eMACS/eCDR
- Familiarity with SharePoint 365 and municipal reporting systems
#PublicService #Judiciary #HelpDeskSupport #CareerGrowth #RemoteWork
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