Information Technology Help Desk Technician

Join us to apply for the Information Technology Help Desk Technician role at RYVYL.

This salary range is provided by RYVYL. Your actual pay will depend on your skills and experience — discuss with your recruiter to learn more.

Base pay range

$28.00/hr - $33.00/hr

Direct message the job poster from RYVYL

We are seeking a Help Desk Technician to provide first-level technical support to our employees. Responsibilities include resolving technical issues, maintaining IT systems, and delivering high-quality customer service. The role requires strong technical skills, excellent communication, and a customer-focused approach.

Responsibilities

• Identify, diagnose, and resolve hardware, software, and network issues via phone, email, or in-person support.
• Communicate technical information clearly, document interactions, and maintain records using ITSM tools.
• Prioritize and escalate complex issues to higher support levels to ensure timely resolution.
• Contribute to the IT knowledge base by documenting common issues and solutions.
• Provide exceptional customer service, ensuring user satisfaction and efficient issue resolution.
• Assist in maintaining software licenses, updating systems, and ensuring IT policy compliance.
• Collaborate with other IT teams to resolve issues and improve services.

Qualifications

• 1-3 years of help desk or technical support experience.
• Proficiency with Windows and macOS operating systems.
• Knowledge of network fundamentals (TCP/IP, DNS, DHCP).
• Bachelor's degree in Computer Science, Information Technology, or related field.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Customer service orientation with patience and empathy.
• Familiarity with common software applications and ITSM tools.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Software Development

Referrals can increase your chances of interviewing at RYVYL by 2x.

Benefits inferred from the description

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

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