Job Description:

Overview
As our Infrastructure Manager, you will play a critical role in overseeing and optimizing our hybrid IT infrastructure, encompassing both on-premises and cloud-based environments, as well as managing our IT Help Desk operations. You will be responsible for ensuring the reliability, security, and scalability of our network, systems, and services, and for providing effective and timely technical support to our employees. Your expertise will be crucial in driving our infrastructure strategy and ensuring a positive and productive technology experience for our team.

Responsibilities

• Lead and manage the day-to-day operations of our hybrid infrastructure, including on-premises data centers and cloud environments ( Azure and GCP)

• Design, implement, and maintain our virtual network infrastructure, ensuring optimal performance and security

• Administer and manage our VMware vCenter environment, including virtual machine provisioning, resource allocation, and performance monitoring

• Oversee and troubleshoot network infrastructure components, such as routers, switches, firewalls, and load balancers

• Develop and implement infrastructure policies, standards, and procedures to ensure security and compliance

• Collaborate with other IT teams and stakeholders to plan and execute infrastructure projects and upgrades

• Manage vendor relationships and negotiate contracts for infrastructure-related services and equipment

• Participate in disaster recovery planning and testing

• Stay up-to-date with the latest industry trends and technologies

• Manage Google workspace and Google workspace integrations

• Oversee the operations of the IT Help Desk, ensuring timely and effective resolution of technical issues

• Develop and implement help desk procedures and service level agreements (SLAs)

• Monitor help desk performance metrics and identify areas for improvement in support processes

• Manage the help desk ticketing system and knowledge base

• Ensure excellent customer service and user satisfaction with IT support

Qualifications

• Minimum of 5 years of experience in managing and maintaining complex IT infrastructure environments

• Proven expertise in designing, implementing, and managing virtual network environments

• Extensive experience with VMware vCenter administration and management

• Strong understanding of networking principles and protocols (TCP/IP, DNS, DHCP, VPN, etc.)

• Hands-on experience with network devices (routers, switches, firewalls) from leading vendors

• Experience managing and working with cloud platforms (AWS, Azure, GCP)

• Solid understanding of security best practices and compliance requirements

• Demonstrated strong knowledge and experience administering Google Workspace (formerly G Suite), including core applications (Gmail, Drive, Calendar, Docs, Sheets, Slides), security settings, and user management

• Excellent problem-solving and troubleshooting skills

• Strong communication and collaboration skills

• Ability to work independently and as part of a team

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

By applying to Rogue, regardless of the platform you choose to use, you are agreeing to Rogue's preferred methods of communication (i.e. text message). Submitting an application, through whatever online forum is ultimately used, constitutes a knowing and voluntary agreement to send and receive text messages during the recruitment process.