• Job Description

  Req#: INSID003186
  Essential Duties and Responsibilities:
  
  
  • Manage a high volume of inbound/outbound calls in a fast-paced environment; document all call activity and patient/referral interactions in the CRM in real time.
  • Generate resupply orders by selling all offered products and meeting or exceeding daily, weekly, and monthly call-volume, sales, and conversion targets.
  • Support department marketing and sales goals through creative problem-solving, sound decision-making, and recommendations to leaders.
  • Identify and propose programs/initiatives that increase revenue, reduce costs, and/or improve customer and patient satisfaction.
  • Obtain and verify patient demographic and insurance information, including eligibility codes and fees, to ensure accurate and timely processing of supply program orders.
  • Explain insurance benefits, coverage guidelines, and financial responsibility for non-covered items; collect patient credit card information and potential payments; answer patient questions and suggest alternative equipment when reimbursement limitations apply.
  • Prioritize urgent or emergency orders and ensure patient needs are met through accurate, timely order completion.
  • Serve as a resource to external customers to resolve patient issues, coordinating with operational teams to ensure optimal patient and referral source outcomes.
  • Use team/company communication systems and participate in meetings as requested; diagnose and resolve customer complaints, escalating unresolved issues to the Direct of Inside Sales with complete documentation.
  • Other duties as assigned.
  
  
  Minimum Qualifications:
  
  
  • High School Diploma required; Associate's degree from an accredited college is preferred.
  • Proficient computer skills and knowledge of Microsoft Office.
  • One (1) year of work-related experience in healthcare, administration, insurance, customer service, or management regardless of industry.
  
  
  Preferred Knowledge, Skills and Abilities:
  
  
  • B2B or B2C sales experience is preferred
  • Excellent verbal and written communication skills and customer service skills.
  • Product knowledge of CPAP equipment and services.
  • Self-motivated with a strong drive for sales results.
  • Ability to work independently and collaboratively within a team.
  • Strong analytical and problem-solving skills with attention to detail.
  • Possesses mental alertness and ability to properly handle confidential information.
  • Bilingual (English/Spanish) is a plus
  
  
  You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
  
  We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
  
  By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing. By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor.

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