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Insurance A/R - Call Center Rep (REMOTE)
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Job Description
- Req#: 300001179316034
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, vision insurance, and 401k
- Supportive and collaborative work environment
- Chance to make a positive impact on customer experience and satisfaction
- Engaging team culture focused on professional development
What to Expect (Job Responsibilities):
- Respond to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information
- Clarify and resolve customer issues by identifying needs, determining root causes, and implementing effective solutions
- Escalate complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution
- Document all interactions accurately and thoroughly in the customer relationship management (CRM) system
- Adhere to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings
What is Required (Qualifications):
- High School Diploma or GED required
- 1-2 years of customer service experience required, preferably in a call center or help desk environment
- Strong verbal and written communication skills
- Proficient in using computer systems, including Microsoft Office Suite and CRM platforms
- Detail-oriented with a strong focus on accuracy and quality
How to Stand Out (Preferred Qualifications):
- Associate Degree or some college coursework in a related field preferred
- Familiarity with CRM software and customer service tools preferred
#HealthcareServices #CustomerService #CareerOpportunity #ProfessionalDevelopment #TeamEnvironment
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