• Job Description

  Req#: 234201_1727223520
  Customer Service Representative - REMOTE
  
  Medix Healthcare
  
  Remote - All States (USA) **MUST work a schedule aligned with AZ Timezone regardless of residing state!
  
  $19.00-$20.00 an hour - Full-time
  
  Job Details
  
  Salary
  
  $19.00-$20.00 an hour ($20/hr for Bilingual Candidates)
  
  Job Type
  
  Full-time
  
  Qualifications
  
  • 1+ Years of Healthcare/Insurance Call Center Experience (Larger Companies)
  • High School Diploma or GED
  • Ability to Work Remotely (Professional Environment and Independently)
  
  
  Full Job Description
  
  Are you looking to get your foot in the door with one of the most reputable and well-known healthcare organizations nationwide? We are looking to hire Customer Service Representatives to support our members on a brand new team! The best part is that no prior healthcare experience is required, and we are truly looking for someone who has a passion to help others every single day. You will get the chance to be part of an ever-growing company that is a continuous leader in the insurance field. Apply to get your name in the mix!
  
  What we provide to you as a full-time teammate:
  
  We offer a competitive benefits package that is on par with most of the leading healthcare organizations, along with a 401K plan. Apply today if you are interested in getting your name in the mix!
  
  Requirements
  
  Summary: The Customer Service Representative will be responsible for handling incoming calls ranging from routine to moderate complexity. They will get the opportunity to be part of a new team and pave the way for success!
  
  Essential Duties and Responsibilities: Include the following, other duties may be assigned.
  
  As a Customer Service Representative, you will...
  
  • Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity.
  • Capture member information accurately and update systems with complete and concise data.
  • Ensure flexibility, stay organized, and comply with constantly changing programs and business rules.
  • Investigate issues that cannot be resolved at the time of initial call. Collaborate with internal teams to research and follow up with the Member until a resolution occurs.
  • Comfortable working in the healthcare field, with an acute awareness of privacy, confidentiality and professionalism.
  • Ability to determine proper issue escalation - joining forces with other internal departments for answers, therefore closing the loop and providing a solution for the Member.
  
  Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when carrying out the Core Values:
  
  • Customer Service
  • Strong Communication (Verbal/Written)
  • Reliable
  • Tech Savvy
  
  Training:
  
  • 5 weeks long, virtually
  
  
  
  • Classroom training, quizzes, tests and shadowing
  
  
  
  • All remote equipment will be provided
  
  Education and/or Experience:
  
  • 1+ Years of Healthcare/Insurance Call Center Experience (Larger Companies
  • High School Diploma or GED
  • Ability to Work Remotely (Professional Environment and Independently)
  
  
  Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: "EMR" System (electronic medical record system), computer, internet, email, copy and fax machines, and telephone.
  
  Job Type: Full-time
  
  Pay: $19.00-$20.00 per hour
  
  Benefits:
  
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  
  Schedule:
  
  • M-F, 8 Consecutive Hours Between 7am-6pm PST
  • Training: M-F, 8am-4:30pm MST
  
  Experience:
  
  • 6+ Months of Customer/Call Center Experience
  • High School Diploma or GED
  • Ability to Work Remotely (Professional Environment)

• About the company

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