Walgreens
Insurance Verification Specialist -Remote (Michigan)
This job is now closed
Job Description
- Req#: 1443699BR
Employer Industry: Retail Pharmacy and Healthcare Services
Why consider this job opportunity:
- Salary up to $22.00 per hour
- Opportunity for career advancement and growth within the organization
- Fully remote position, with the requirement to reside in Michigan
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and customer satisfaction
What to Expect (Job Responsibilities):
- Respond to inbound calls related to Pharmacy Benefit Manager (PBM) and major medical insurance inquiries
- Resolve customer questions and issues following established guidelines and procedures
- Process non-clinical PBM rejections and assist in the prior authorization process
- Verify benefits for Major Medical through online resources or phone communication
- Document interactions and maintain records of customer contacts and actions taken
What is Required (Qualifications):
- High school diploma or GED
- Experience providing customer service in healthcare, specialty pharmacy, PBM, call center, or related industry
- Ability to communicate clearly and effectively, both written and verbal
- Basic level PC skills, including proficiency in MS Windows and MS Office Suite
- Strong interpersonal skills and ability to maintain confidentiality
How to Stand Out (Preferred Qualifications):
- Experience in customer service related to adherence and complex disease states
- Experience in identifying operational issues and implementing strategies to resolve them
- Intermediate level PC skills, including proficiency in MS Windows and MS Office Suite
#RetailPharmacy #HealthcareServices #CustomerService #RemoteWork #CareerOpportunity
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Responsibilities may include: receiving, scanning, picking, packing, auditing and shipping merchandise to the customer. Tracks all inbound and outbound items through radio frequency (RF) scanning to ensure accountability in inventory. Verifies orders and ensures entry into the inventory management system. Operates a clean and safe work environment, ensuring that all areas of the warehouse are well maintained, kept orderly and free of debris. Maintains quality standards set forth by warehouse management.
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