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Intake Assistant (Bilingual-English/Spanish)
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Job Description
- Req#: 3694281
Employer Industry: Disability Advocacy and Support Services
Why consider this job opportunity:
- Salary up to $53,643 annually
- Generous 8% 401k match and comprehensive health, dental, and vision insurance
- Flexible spending accounts for medical and dependent care expenses
- Paid vacation, wellness time, and eighteen paid holidays annually
- Opportunity to work remotely from California
- Make a meaningful impact by supporting the rights and opportunities of people with disabilities
What to Expect (Job Responsibilities):
- Answer incoming calls and provide initial responses to requests for help with disability-related legal issues
- Apply screening guidelines to identify and communicate issues to advocates and attorneys
- Provide information and referrals to callers who do not qualify for representation or services
- Process requests for materials and publications using electronic case management software
- Maintain accurate and timely case information, including recording required demographic data
What is Required (Qualifications):
- High school diploma or GED with 1-2 years of related experience or training
- Fluency in Spanish, with the ability to interpret and translate effectively
- Strong telephone skills to handle a high volume of incoming calls accurately
- Proficiency in Windows-based applications, including Microsoft Office and Teams
- Minimum keyboarding speed of 45 net words per minute
How to Stand Out (Preferred Qualifications):
- Experience in a high-volume multi-phone line environment
- Background in non-profit or social service organizations
- Associate degree in a related field from a 2-year college or technical school
- Knowledge of statewide resources for individuals with developmental disabilities
- Life experience as a person with a disability or caregiver for a person with a disability
#DisabilityAdvocacy #RemoteWork #CareerOpportunity #CompetitivePay #InclusiveHiring
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