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Intake Specialist 8281
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Job Description
- Req#: 5194448
Employer Industry: Human Rights and Fair Housing
Why consider this job opportunity:
- Salary up to $78,299 annually
- Opportunity for career advancement and growth within the organization
- Flexible/hybrid work schedule supporting work-life balance
- Make a direct impact on fair housing and civil rights
- Work in a mission-driven, community-centered environment
- Collaborate with internal teams and community stakeholders
What to Expect (Job Responsibilities):
- Serve as the first point of contact for all Fair Housing inquiries and Landlord-Tenant Dispute Program requests
- Conduct intake, fact-finding, and jurisdiction verification for fair housing inquiries
- Prepare documentation and maintain accurate records for HUD reporting
- Enter and track cases within a CRM system from intake through investigation
- Support the Landlord-Tenant Dispute Program, including mediation and documentation assistance
What is Required (Qualifications):
- Associate's Degree with 1-3 years of Fair Housing experience, or a High School Diploma/GED with 5 or more years of Fair Housing experience
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Excellent written and verbal communication skills
- Ability to maintain accurate records and manage database entries
- Capability to work calmly and empathetically with individuals in distress
How to Stand Out (Preferred Qualifications):
- Valid Driver's License
- 1-3+ years of experience with CRM systems such as Salesforce or HUD Enforcement Management System
- Experience with conflict resolution, mediation, or de-escalation-focused customer service
- Familiarity with eSignature platforms like DocuSign or Acrobat Sign
- Experience with USPS certified mailings
#HumanRights #FairHousing #CareerOpportunity #CommunityService #FlexibleWork
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