Remote Jobs
Intake Triage Specialist - Bilingual Spanish/English
What's your preference?
Job Description
- Req#: 805552451
Description
Job Overview: The Intake Triage Specialist serves as the initial point of contact for new CCO intake referrals, ensuring referrals are processed accurately and timely to support access to services.
This position requires applicants who reside outside of New York City to have a valid driver's license and reliable transportation. Travel reimbursement is provided.
Employees must have access to a quiet, distraction-free work environment, or the ability to work from one of our regional office locations.
This job description is not all inclusive and the employee may be asked to assume additional responsibilities as the need arises.
Requirements
Essential Responsibilities:
• Serves as the first point of contact for any new intake referrals for the purpose of initiating the intake process.
• Schedules and conducts intake assessments.
• Enters all required information into the database and ensures accuracy.
• Ensures a smooth transition of individuals to the intake specialist team, following the intake committee review.
• Maintains ongoing communication with individuals and families to manage expectations in a professional manner.
• Responds to all inquiries and requests with a commitment to addressing and resolving issues within 24 hours to maintain efficient operations and employee/individual satisfaction.
• Maintains an up-to-date Outlook calendar to accurately reflect work-related appointments and availability.
• Maintains confidentiality and compliance with applicable privacy and data protection standards.
• Assists with coverage as needed.
• Participates in mandatory staff meetings.
• Performs other activities, as assigned, to support overall organization's goals and objectives.
Specific Knowledge, Skills, and Abilities:
• Ability to effectively communicate verbally and in a written manner.
• Computer software skills.
• Ability to organize, schedule, prioritize and utilize time effectively.
• Excellent interpersonal skills, confidentiality and professionalism.
Required Experience
• Prior office experience.
• Knowledge of OPWDD/ Social Services programs, preferred.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.