Employer Industry: Supply Chain Solutions

Why consider this job opportunity:
- Hybrid work environment if located near Columbus, OH, or Pittsburgh, PA; otherwise, a remote opportunity
- Opportunity for career advancement within a growing global company
- Supportive team atmosphere that encourages collaboration and knowledge sharing
- Chance to work with cutting-edge technology and improve client satisfaction
- On-call support rotation to ensure diverse experience and skill development
- Opportunity to make a significant impact on client operations and business processes

What to Expect (Job Responsibilities):
- Troubleshoot and resolve complex customer issues related to ERP systems, mapping, data, and environmental challenges
- Communicate task and ticket status to clients and coworkers via email, phone, and chat
- Collaborate with management, coworkers, clients, and trading partners to resolve EDI issues
- Document all client interactions and resolutions in internal ticketing systems
- Provide recommendations and support for integrated solutions to clients and internal teams

What is Required (Qualifications):
- 1-2 years of experience in software support, client services, help desk, or call center environment
- Excellent customer service skills
- Strong ability to communicate technical information effectively to coworkers and customers
- Enjoyment of troubleshooting and problem-solving
- Ability to work independently and as part of a team

How to Stand Out (Preferred Qualifications):
- Knowledge of various Enterprise Resource Planning (ERP) and shipping solutions
- Experience with flat file formats and protocols like FTP, SFTP, AS2, and VANs
- Familiarity with EDI processes and standardized data storage
- Understanding of coding, programming, or scripting languages
- Associate degree in Information Systems, IT, or a related field (work experience may be considered in lieu of degree)

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