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Integration Support Specialist
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Job Description
- Req#: R0000257
Employer Industry: Financial Technology (Fintech)
Why consider this job opportunity:
- Entry-level position with potential for growth into a technical integration career
- Opportunity to work in a fast-paced, innovative environment
- Supportive team culture with a client-first mindset
- Collaborate with experienced Integration Engineers to enhance technical skills
- Contribute to the development of internal knowledge bases and support documentation
- Exposure to advanced technologies like RESTful APIs and SSO
What to Expect (Job Responsibilities):
- Provide Tier 2 support for Fintech partners and clients using the Developer Hub and APIs
- Respond to support tickets within defined SLAs, ensuring timely and accurate resolutions
- Troubleshoot API-related issues and escalate complex problems to Integration Engineers as needed
- Assist with onboarding new Developer Hub users and guide them through documentation and setup
- Collaborate with Integration Engineers to stay updated on connectivity technologies and best practices
What is Required (Qualifications):
- Bachelor's degree in Computer Science, Information Systems, or equivalent work experience
- Familiarity with RESTful APIs and basic troubleshooting techniques
- Strong problem-solving and communication skills
- Ability to manage multiple support requests and prioritize effectively
- Eagerness to learn and grow in a technical environment
How to Stand Out (Preferred Qualifications):
- Exposure to SSO technologies (SAML, OIDC) is a plus
- Experience in a SaaS or Fintech support role is preferred but not required
#Fintech #TechnicalSupport #CareerGrowth #InnovativeEnvironment #APISupport
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