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Integration Support Specialist, Tier 2 (Remote)
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Job Description
- Req#: R0016763
Employer Industry: Software Development and Integration Services
Why consider this job opportunity:
- Salary up to $34.10 per hour
- Opportunity for equity compensation
- Flexible remote work arrangement within the U.S.
- Supportive and collaborative work environment
- Chance to work with advanced ERP integration technologies and contribute to customer satisfaction
- Strong focus on problem-solving and technical skill development
What to Expect (Job Responsibilities):
- Investigate and resolve complex tier 2 technical issues for ERP integrations, especially with accounting software like Sage or QuickBooks
- Troubleshoot technical issues within the customer's Windows environment or Procore's internal microservices
- Provide support for live customer interactions through phone, chat, and email while managing a backlog of cases
- Collaborate with development team members to escalate issues and resolve API-related errors
- Communicate transparently with customers and stakeholders, providing updates throughout the troubleshooting process
What is Required (Qualifications):
- 2+ years of technical support experience in a contact center environment
- Bachelor's degree or equivalent work experience
- Proven background in providing technical support for complex software integrations, particularly with accounting software
- Experience with ticketing systems such as Salesforce, Jira, or Zendesk
- Strong analytical and technical troubleshooting skills, with a customer-focused approach
How to Stand Out (Preferred Qualifications):
- Familiarity with accounting software like Sage or QuickBooks
- Experience in a queue-based technical support role
- Strong customer support and client relation skills
- Ability to prioritize multiple tasks effectively and work under pressure
#SoftwareDevelopment #TechnicalSupport #RemoteWork #ERPIntegration #CustomerSupport
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