• Job Description

  Req#: INTER001916

  Tommy’s is looking for an International Development Manager/Director to play a critical role in expanding the Tommy’s Express Car Wash brand in Europe by identifying, recruiting, and guiding new franchisee candidates through the Tommy Journey of development through to open operations. This individual will develop and execute strategies to attract qualified candidates, build strong relationships, oversee a pipeline of real estate and project management needs, support new store openings and operations, and ensure a seamless and professional experience throughout the entire development journey while collaborating with corporate teams along the way.

  
  What can Tommy's offer you?

  • Base pay and incentive-based bonus plan
  • Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
  • 401k match and complimentary financial planning services
  • Paid time off and paid holidays
  • Opportunity for continued education and tuition assistance
  • Valuable learning and development program
  • Significant ability to grow internally for motivated and strong performing team members
  • Fun, energetic, family-oriented work culture with an emphasis on team member morale
  • Growing nationwide brand / presence
  • International resources – apartment lease, vehicle lease, cell coverage

  Position Responsibilities:

  • Build a strong pipeline of prospective franchisees to support the company’s growth objectives of expanding in Europe
  • Proactively source and identify potential franchisee candidates through marketing campaigns, networking, and other outreach strategies
  • Pro-actively visit priority markets, meet with local business organizations, brokers, or owners/operators
  • Travel to tradeshows or meetings with prospective franchisees to network about franchise opportunities and build relationships
  • Follow news for which other franchise concepts sign-up operators or multi-unit operators in Europe
  • Evaluate candidate qualifications, financial readiness, and alignment with brand values and goals
  • Guide franchise candidates through every step of the franchise development process, from initial inquiry to franchise agreement signing
  • Conduct qualification calls, presentations, and in-depth discussions about Tommy’s Express, including unit economics, marketing, operations, and support
  • Deliver the Franchise Disclosure Document (FDD) and ensure candidates fully understand its contents
  • Coordinate and lead key meetings such as Discovery Days
  • Proactively and consistently follow up to push candidates across the finish line
  • Coordinate with the legal team to achieve the full execution of franchise agreements
  • Develop and maintain strong relationships with potential franchisees to build trust and confidence in the brand
  • Act as a trusted advisor, addressing candidate questions and concerns promptly and professionally
  • Foster a positive candidate experience by providing clear communication and timely updates throughout the process

  • Partner with corporate real estate team to identify and qualify trade areas for real estate viability of supporting a successful individual unit, and maintain an inventory of fully qualified trade areas

  • Partner with corporate project management team throughout the construction process
  • Manage the communication and relationship process between corporate and client professionally and skillfully at all times, providing accurate information and quick response times
  • Proactively identify and manage civil engineers, architects and general contractor to facilitate a Tommy Express facility.
  • Travel to sites as required and gather necessary information, meet with general contractors/sub-contractors/clients as necessary throughout the process
  • Improve ROI for our franchise partners throughout all aspects of our process, including construction bidding, quoting, value engineering, and post construction data collection

  • Partner with corporate retail team to ensure new store openings follow company process and standards

  • Host weekly calls for the first 26 weeks of a new site opening to proactively monitor KPIs on what is deemed a successful soft opening and make adjustments to marketing plays as needed.
  • Host monthly call cadence after the first 6 months of a new site opening to review store metrics with Franchise Partners and on-site contacts
  • Travel to open operating locations to perform in-person quarterly site consultations to assess in areas including overall wash operations, site aesthetics, sales and marketing, and financial performance
  • Evaluate struggling location needs and partner with corporate team to develop an intervention plan
  • Other duties as assigned; duties and responsibilities may change at any time with or without notice.

  Position Qualifications & Candidate Attributes:

  • Advanced degree or equivalent formal training/certifications and experience required in business, finance, sales, marketing, or a related field
  • 5+ years of experience in franchise sales, business development, or a similar role, specifically for European markets
  • Technical savvy and proficient in Microsoft Office; experience within database systems a plus
  • Excellent written and oral communication skills
  • Process-oriented and strong collaborator with ability to communicate and manage well at all levels of the organization and across various departments
  • Strong organizational and time management skills; ability to multitask and prioritize workload
  • Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound data-backed decisions
  • High level of integrity and dependability with a strong sense of urgency and results-orientation
  • Views customer care as high priority; exhibits a positive can-do attitude
  • Displays a strong initiative and drive to identify gaps and fill them

  Work Environment and Physical Demands

  This job operates in a professional hybrid environment. General office hours are Monday – Friday, 8:00am – 5:00pm EST; however, this role will need to flex hours accordingly to accommodate communication with prospects and clients across various time zones. This job requires heavy travel with the expectation to be in Europe 20-35 weeks throughout the calendar year.

  To successfully perform the essential functions of this job, team member must be able to:

  • Work and commute in all weather conditions
  • Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
  • Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers
  • Work in a fast-paced environment where they will often be multitasking
  • Move about inside the office to access standard office equipment
  • Constantly operate a computer and other office productivity machinery such as keyboard, copy machine and printer
  • Remain in a stationary position 50%+ of the time, alternating between sitting and standing
  • Ability to move and lift up to 30 pounds

  Overview of Tommy Enterprises Companies:

  Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

  Tommy’s Express Operations consists of a number of corporately owned Tommy’s Express car wash locations across the country. This is a quickly growing operation with intentions to open or acquire 3-5 new locations per year through the launch of Tommy’s Express Capital, a new private fund strategy.

  Tommy Car Wash Systems (“TCWS”) is the power behind our Tommy’s Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world. Together, Tommy’s Express and Tommy Car Wash Systems make up the Tommy’s Corporate brand, headquartered in Holland, MI.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Tommy's Express is a national car wash franchise that offers quick service, modern facilities and a professional clean. Visit one of our locations today for a great wash and an excellent experience.

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