Mutual of Omaha
IS Service Desk Analyst - Remote
This job is now closed
Job Description
- Req#: 503246
Employer Industry: Information Technology
Why Consider this Job Opportunity:
- Salary up to $25.00 per hour, plus annual bonus
- Benefits and Perks, including a 401(k) plan with a 2% company contribution and 6% company match
- Remote opportunity and flexible work schedules
- Earn up to 15 days of vacation each year for regular associates working 40 hours a week
- 11 paid holidays in 2024 for regular associates, including 2 floating holidays
- Sick leave provided through personal time
What to Expect (Job Responsibilities):
- Respond promptly to Service Desk calls, emails, requests, and chat sessions
- Record and track interactions using the ticketing system
- Provide hands-on support to business partners for computer systems and networks
- Assist in training business partner contacts on routine IT matters
- Collaborate with Senior Service Desk analysts and support groups to address complex customer requests
What is Required (Qualifications):
- Execute customer service responsibilities with attention to detail
- Provide troubleshooting support across computer systems and networks
- Maintain accurate records in the ticketing system
- Acquire and maintain knowledge of the company's business functions and systems
- Ability to work remotely with high-speed internet connection in the United States or Puerto Rico
How to Stand Out (Preferred Qualifications):
- Proficiency in Service Desk processes and understanding of business partner workflows
- Knowledge of infrastructure components and business unit applications
- Training or experience in Service Desk analysis within diverse environments
- Familiarity with technology industry markets and products
#InformationTechnology #RemoteWork #CustomerService #CareerGrowth #Innovation
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Mutual of Omaha is a Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska.
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