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IT Analyst II - IS Digit Guest Experience
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Job Description
- Req#: 56323
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary and benefits package
- Work in a collaborative team environment focused on innovative healthcare solutions
- Chance to participate in mentoring and training initiatives
- Engage in a meaningful mission to improve healthcare experiences for patients
What to Expect (Job Responsibilities):
- Provide prompt support for customer issues, identifying root causes and developing creative solutions
- Maintain server health through patching, reboots, and managing software versions
- Collaborate with stakeholders to document and analyze operational needs and workflow processes
- Participate in on-call rotations to provide off-hours application support
- Develop and maintain application support documentation and educate end-users as needed
What is Required (Qualifications):
- Associate degree or equivalent combination of education, certification, and experience
- Minimum of 3 years of relevant experience in IT support
- Must obtain applicable certifications within 1 year of hire, when required
- ITIL Certification (Information Technology Infrastructure Library) required
- Epic Certification or similar relevant certifications preferred
How to Stand Out (Preferred Qualifications):
- Epic Cadence Module certification highly preferred
- Experience working in an Agile environment preferred
- Strong collaboration skills and initiative in a remote team environment preferred
- Innovative and curious mindset with a tenacious spirit preferred
#HealthcareServices #ITSupport #CareerOpportunity #HealthcareInnovation #AgileEnvironment
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