• Job Description

  Req#: 20933
  Skills: Required Skills & Experience:
  -Experience with ITIL (Information Technology Infrastructure Library) based Service Management tools.
  -Requires proficiency with the Microsoft Office Suite.
  -Requires knowledge of and experience writing and analyzing requirement specifications, exposure to and an understanding of application development methodologies and the development lifecycle.
  -Requires strong skills in: problem solving, negotiation, written and verbal communication, team coordination as well as experience working with cross-functional teams of subject matter experts.
  -Demonstrated ability to recognize computer related incidents and symptomatic patterns to assist in problem management and/or root/cause analysis.
  -Ability to define problems, collect data, establish facts, draw valid conclusions, and create solutions to ITSM (IT Service Management) related problems.
  -Has demonstrated the ability to create a network of support/business resources.
  -Demonstrated ability to handle work-flow policy issues should management be unavailable.
  -Exposure to managing both custom developed and vendor-supplied applications.
  Preferred Skills & Experience:
  -Understanding of ITIL (Information Technology Infrastructure Library) philosophy.
  -Experience in working with healthcare technology.
  
  Requirements: -High School/GED and 4 years of business analyst training/certification and experience OR a bachelor's degree and 3 years of business analyst training/certification and experience. -Requires proficiency with the Microsoft Office Suite. -Experience with large, complex business transformations and process changes. -Knowledge of healthcare information systems/terminology, tools/templates for process improvement and work management. -Experience with Microsoft Office tools, Visio, Lucid and project/service management software. -Familiar with business analysis methods, Agile, and waterfall. -Responsibilities that have included collaborations with stakeholders to understand the needs and outcomes and the ability to translate into business requirements. -Development of current and future process documentation as well as detailed requirements to ensure the solution meets the intended outcomes. Managing and status reporting of requirements throughout the lifecycle of the product. -Effectively communicating insights across cross-functional teams and leadership. Desired: -Certifications in business analysis, agile and/or project management are nice to have, but not required. Typical work hours are 8AM- 5PM, Monday through Friday. Typically, a 40-hr work week, however, this may vary depending on the needs of the project. No on call hours. Mayo will provide the necessary equipment and software required. PLEASE NOTE THAT THESE POSITIONS ARE REMOTE BUT MAY REQUIRE UP TO TWO VISITS ON SITE EACH YEAR.

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