• Job Description

  Req#: 5313821
  Salary : $84,120.00 - $113,148.00 Annually
  Location : Thurston County - Olympia, WA
  Job Type: Full Time - Permanent
  Remote Employment: Flexible/Hybrid
  Job Number: 2026-03332
  Department: Dept. of Agriculture
  Division: Directors Office - Information Technology
  Opening Date: 04/23/2026
  Closing Date: 5/7/2026 11:59 PM Pacific
  
  Description
  AGRICULTURE - A Cornerstone of Washington's Economy
  The Washington State Department of Agriculture has been serving the state for more than 100 years. Through service, regulation, and advocacy, we keep agriculture viable and vital in Washington State, while protecting consumers, public health, and the environment. We work extensively with farmers and ranchers, but our responsibilities - from ensuring food safety to environmental protection - touch the lives of millions of people locally, nationally, and abroad.
  
  The agency includes 780 employees approximately and grows close to 1,000 employees at the peak of seasonal work. To learn more and view additional openings, please visit our Employment Page.
  The Opportunity:
  
  This position works within the lT Program Service Desk group and is responsible for architecting the agency's endpoints using advanced technical knowledge of computing hardware, Microsoft Active Directory, software and systems to develop agency wide standards and solutions for all business units within the agency. This position is directly responsible for configuring, monitoring, and upgrading agency endpoint hardware and software.
  
  The Service Desk Supervisor oversees all incident response including collaborating with multiple lT teams to identify the root cause, troubleshooting technical issues, composing, and distributing agency wide communications and implementing lasting resolutions.
  
  The position is a liaison between agency and the lT program ensuring product, service or system being deployed meet the agency needs, organizational change management has been completed, and customers are aware and ready for rollout, technical teams have been trained and are ready to provide support and agency staff and management have the training and tools needed.
  
  This position must maintain the continuity of business operation in keeping computers, devices, and access to their applications operational for use by designated Agency personnel, especially during an emergency or disaster. Every Division in the agency will be looking to this position to provide information that will enable their staff to perform, or get back to performing, daily business functions. This position is also a support role for Emergency Response activities.
  
  This position reports to the lT Operations Manager and provides technical leadership for six (6) lT Customer Support Technicians, both journey and entry, and three (3) System Administrators act as the agency's spokesperson in the area of technical expertise and may make commitments on behalf of the agency. This position must have a proven ability to translate technological activities/functions
  into business terms and interact with business units and executive management in order to create technology solutions for mission critical business problems.
  
  Position and Salary Information
  WSDA is recruiting forafull-time permanent IT Customer Support Senior/Specialistposition within the Administrative Services Division. This position is located in Olympia, Washington. This is a non-represented position.
  
  The base pay offered will take into account internal equity and may vary depending on the preferred candidate's job-related knowledge, skills, and experience. The typical starting salary range for this position is: Range 05IT, Step A $84,120 - Step L $110,364 annually.
  
  Duties
  
  What to Expect
  Some of the various responsibilities within this role:
  
  Endpoint Architect
  • Architect and engineer endpoint solutions for agency hardware and software.
  • Provide technical guidance to ensure all technology implemented can be fully supported and meet WaTech and agency policies, standards, and guidelines.
  • Develop an lT endpoint architecture that is scalable and accommodates current and future needs, working with WaTech and other state agencies to implement cost effective and sustainable solutions.
  • Develop and implement policies, standards and procedures related to endpoints systems, hardware, and software acquisition. use, support. security. and project management assuring team project delivery.
  Endpoint Administration
  • Utilize expert-level knowledge to support and maintain agency endpoint hardware and software and the systems that support them.
  • Perform complex tasks including capacity planning, system configuration, troubleshooting/problem and deploying lasting resolutions in support of the agency's endpoints and IT systems.
  • Directly responsible for the research, selection, configuration, installation, maintenance and support of all agency endpoint devices and software ensuring they meet WaTech. state and agency standards.
  • Serve as the focal point for all lT service-related communication from the lT Program
  • Act as a project leader and expert for integrating new technologies for various lT projects that have significant agency-wide impact (e.9., the payroll system) or multi-division impact.
  • Develop and implement standards, procedures, and metrics for endpoint services to ensure service levels are being met and customers are satisfied with the services provided.
  • Directly responsible for tracking agency lT assets and software lifecycle, budget and projects rolling annual and biennial budget costs.
  Supervision and Technical Leadership of Service Desk Group
  • Provide direction and oversight on all technical activities associated with endpoints and the Service Desk group to ensure projects and daily tasks are completed on time.
  • Ensure technical and staffing capacity to support agency endpoint hardware, software and systems, as well as agency initiatives.
  • Guide teams rewarding work efforts, time management. priorities and agency standards and guidelines.
  • Offer strategic advice for support of the agency endpoint devices, software and systems.
  • Supervise a team of skilled journey level lT technicians who administers and maintain the agency's endpoints, laptops, multi-functional network printers, mobile device management, lT asset management, and all installation and maintenance of WS DA's enterprise applications/software.
  • Supervise a team of entry level lT technicians who are the first point of contact for lT related requests and issues, communicating via the ITSM ticketing system, phone calls, e-mails, or walk-ins.
  • Supervise a team of journey level System Administrator who administers and maintains the agencies mobile device management system, endpoint patching and management system and the agency enterprise Software as a Service (SaaS) applications to include all mobile devices, endpoint and software configurations ensuring WaTech and agency security policies and processes are enforced.
  Incident Response Coordinator
  • Use expert knowledge and experience to identify lT incidents and perform root cause analysis to determine the extent of the issue
  • Oversee and coordinate all lT incidents from beginning phases through resolution.
  • Create and distribute incident communication to affected users. keeping agency management and staff updated throughout the incident.
  
  Qualifications
  Who should apply?Professionals with:
  
  
  • A bachelor's degree or equivalent.
  
  
  AND
  
  
  • Seven (7) years of progressive professional IT experience.
  
  
  OR
  
  • An associate's degree.
  
  
  AND
  
  
  • Nine (9) years of progressive professional IT Experience. Additional relevant work experience may be substituted for educational requirements
  IT experience includes but not limited to:
  • Configuring, troubleshooting, and resolving complex hardware, software, system, and application issues.
  • Resolving Local Area Network and wireless network connectivity issues utilizing advanced troubleshooting and following OSI model.
  • Configuring policies and managing mobile endpoints using advanced knowledge of device hardware, OS, and applications to resolve complex issues.
  
  AND
  
  Five (5) years of concurrent information technology experience such as:
  • Consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment.
  • Directing projects.
  • Providing customer or technical support in progressive experience in, and demonstrated ability to, independently and proactively supervise technical staff.
  
  
  • Knowledge and skills to support and provide assistance to field staff that is geographically dispersed and working remotely.
  • Two (2) + years of project management experience.
  • Effective oral communication skills, effective presentation skills, ability to conduct effective interviews, applies effective listening skills, ability to resolve issues, effective written mate rial, logical organization, concise and readable.
  • Skills in group presentations and the ability to present complex information in a way that is understandable to the audience.
  • Demonstrated organization and time management skills.
  • Must be able to function as part of a team, build rapport, and provide excellent customer service
  
  Desired Qualifications:
  
  
  • Demonstrated ability to apply negotiation and conflict resolution.
  • Progressive experience in constructing vendor statements of work for infrastructure service contracts.
  • A+ Certification or equivalent experience.
  • Two (2) + years of experience with PowerShell.
  • Two (2) + years working with Microsoft Exchange.
  • Working knowledge of HTML, SharePoint, Microsoft, and other web development software.
  
  Supplemental Information
  Employee Benefits
  
  • A healthy work/life balance, which may include flexible work schedules, and teleworking.
  • WSDA provides an excellent benefits package beyond traditional benefits. State employment offers Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave; click here for more information.
  • 12 paid Holidays & Vacation and Leave Accruals.
  • All Personal Protective Equipment (PPE) required will be provided by the agency.
  
  How to apply
  You must complete your careers.wa.gov profile and answer the supplemental questions. In addition to completing the online application, and supplemental questions applicants must attach the following documents to their profile to be considered for this position:
  • A resume detailing experience and education
  
  • A cover letter describing how you meet the specific qualifications for this position
  
  • Three professional references
  By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.
  If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or email
  The initial screening will be solely based on the contents and completeness of your application and the materials submitted. All information may be verified, and documentation may be required. Applications received via e-mail will not be accepted in lieu of applying through the state's on-line recruitment system.
  
  WSDA uses a I-9 form to determine Employment Eligibility and Verification, once hired. This document is the authorization of an individual's ability to be hired for employment within the United States. Applicants must be eligible to work in the United States.
  Equity at WSDA
  The Department of Agriculture recognizes, appreciates, supports, embraces, and respects all cultural identities and backgrounds while we collaborate in authentic ways. We hire amazing people that share in the commitment to our Pro-Equity Anti-Racist (PEAR) strategic plan, our Healthy Environment for All (HEAL) Act implementation plan, and our unique needs and desires for belonging, respect, and inclusion. We value the growth and development of our team members by providing equitable access to resources and opportunities for continuous learning, improvement, and advancement.
  We strive to hire, cultivate, and retain a productive and dedicated workforce that reflects the communities we serve while we are committed to a workplace that celebrates our differences and supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.
  Contact Us
  Should you have any questions regarding this position or the online application, contact the Human Resource Office at
  Prior to a new appointment into the Department of Agriculture, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
  The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.
  Veteran's Preference: Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.
  
  Persons with a disability, who need assistance with their application or need this announcement in an alternative format, may call 664-1960 or toll free (877) 664-1960. TTY users should first call 711 to access the Washington Relay Service.
  
  For more information about the Washington State Department of Agriculture, visit us at www.agr.wa.gov.
  More than Just a Paycheck!
  Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
  
  We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
  
  Read about our benefits:
  The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
  
  Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
  
  Insurance Benefits
  Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
  
  Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
  
  To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
  
  Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
  
  Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
  
  The Washington State Employee Assistance Program promotes the health and well-being of employees.
  
  Retirement and Deferred Compensation
  State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
  
  Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
  
  Social Security
  All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
  
  Public Service Loan Forgiveness
  If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
  
  Holidays
  Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
  
  Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
  
  Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
  
  Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
  
  Sick Leave
  Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
  
  Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
  
  Vacation (Annual Leave)
  Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
  
  Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
  
  Pay status includes hours worked, time on paid leave and paid holiday.
  
  As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
  
  Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
  
  Military Leave
  Washington State supports members of the armed forces with 21 days paid military leave per year.
  
  Bereavement Leave
  Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
  
  Additional Leave
  Leave Sharing
  
  Family and Medical Leave Act (FMLA)
  Leave Without Pay
  
  Please visit the State HR Website for more detailed information regarding benefits.
  
  Updated 01-07-2026
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  16
  
  Do you have skills in group presentations and the ability to present complex information in a way that is understandable to the audience.
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  17
  
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