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IT Desktop Services Specialist (Customer Support - Journey) | Two Positions
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Job Description
- Req#: 5179361
Employer Industry: Transportation Services
Why consider this job opportunity:
- Salary up to $97,968.00 annually
- Flexible/hybrid remote work options available
- Opportunity for career advancement and professional growth within the agency
- Comprehensive benefits package, including paid leave and tuition assistance
- Supportive work-life balance with various flexible schedule options
- Commitment to public service and making a positive impact in the community
What to Expect (Job Responsibilities):
- Provide Tier II technical support for Windows-based end-user devices, resolving incidents escalated from Tier I support
- Plan and execute installation, maintenance, and control of end-user devices within the organization
- Conduct root cause analysis on recurring desktop support issues and recommend corrective actions
- Ensure IT purchases comply with agency standards and align with business needs
- Maintain accurate documentation of IT incidents and service requests within the agency IT Service Management System
What is Required (Qualifications):
- Demonstrated ability to perform advanced tasks across multiple IT disciplines
- Basic network administration and troubleshooting skills
- Proven experience in delivering user-focused IT services
- Ability to communicate technical concepts effectively to non-technical audiences
- Capacity to transport materials and equipment weighing up to 50 pounds, and a valid driver's license
How to Stand Out (Preferred Qualifications):
- Experience providing project management for technical IT projects, ideally with PMP or CAPM certification
- Technical proficiency in supporting and troubleshooting IT hardware and networks
- Familiarity with IT service management principles and best practices, preferably with ITIL v4 Foundations Certification
- Experience in large-scale enterprise environments with over 2,000 users
#TransportationServices #ITSupport #CareerGrowth #FlexibleWork #PublicService
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