Remote Jobs
IT Help Desk Support
What's your preference?
Job Description
- Req#: 26-00203
We are seeking an IT Help Desk / Technical Support professional with strong customer service skills and foundational technical support experience to assist users in a fast-paced environment.
Key Qualifications
Fundamental computer literacy and basic troubleshooting experience
Strong customer service background with excellent communication and active listening skills
bility to troubleshoot common technical issues including password resets, software installation, and basic network connectivity
Technical Skills
Working knowledge of Windows operating systems, with basic macOS and cloud knowledge preferred
Experience supporting and troubleshooting mobile devices including iPads, iPhones, Windows devices, and mobile printers
Experience installing and supporting mobile applications
Familiarity with ticketing systems such as Zendesk for creating, updating, and closing support requests
bility to use remote support tools such as TeamViewer or Remote Desktop (RDP)
Soft Skills
Strong customer service mindset with patience and empathy when supporting end users
Strong problem-solving skills and ability to identify root causes of issues
bility to explain technical concepts in a simple, user-friendly manner
Comfortable working independently and learning new systems quickly
Join Our Team at Atlas
tlas is a global strategic consulting firm, focused on the Life Sciences industry. Our services include Management Consulting, Managed Services and Agile Services. Global pharmaceutical companies and emerging players in life sciences depend on Atlas consultants to ensure they have the capabilities that will give them the ability to succeed. We are seeking Atlas IMPACT Makers who are ready to lead and innovate in dynamic environments. IMPACT Makers embody the principles of Atlas, driving transformative change and delivering outstanding results.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion in our workplace and are committed to creating an environment where everyone has an equal opportunity to succeedAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.