Abraxas Youth and Family Services
IT HELPDESK REMOTE SUPPORT TECHNICIAN
6 days agoWhat's your preference?
Job Description
- Req#: 523368
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere with a reliable internet connection
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and IT support
- Participation in after-hours or on-call rotation as needed
What to Expect (Job Responsibilities):
- Serve as the initial point of contact for IT support requests via phone, email, chat, or ticketing system
- Troubleshoot hardware, software, and network issues, including Windows, macOS, Office 365, printers, and mobile devices
- Document all support activities in the ticketing system, including resolution steps and follow-ups
- Escalate complex issues to Tier 2 or Tier 3 technicians as needed
- Maintain security best practices when handling user data and credentials
What is Required (Qualifications):
- 1–3 years of experience in a helpdesk or IT support role (MSP experience a plus)
- Strong knowledge of Windows and macOS operating systems
- Experience with Microsoft 365, Azure AD, and common business applications
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
How to Stand Out (Preferred Qualifications):
- CompTIA A+, Network+, or equivalent certification
- Experience supporting cloud-based applications and remote workforce environments
- Basic knowledge of scripting (PowerShell, Bash) is a plus
- Experience with multi-client or multi-tenant environments
#InformationTechnology #ITSupport #RemoteWork #CareerOpportunity #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.