• Job Description

  Req#: 5E.C6F
  Description
  
  What you'll do:
  
  Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support
  
  Handle new hire onboarding, laptop allocation, setup, and getting employees up and running on day one
  
  Manage offboarding processes for departing employees
  
  Prepare and ship laptops and equipment to remote employees across the US
  
  Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team
  
  Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ready and working
  
  Take responsibility for office networking, wired and wireless connectivity
  
  Troubleshoot and resolve hardware and software issues across Windows and macOS
  
  Manage and maintain IT inventory and assets for the office
  
  Support day-to-day software, applications, and office technology needs
  
  Follow and help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards
  
  Create and maintain IT documentation and knowledge base articles for users and the global team
  
  You'll excel by:
  
  Being self-sufficient and taking full ownership of the office's IT needs, a true one-person operation backed by a global team
  
  Delivering excellent customer service with a focus on problem-solving
  
  Communicating clearly and building strong relationships with employees at all levels
  
  Working well under pressure, prioritizing tasks, and meeting deadlines
  
  Being a reliable team player who can also work independently in a fast-paced global environment
  
  Requirements
  
  What you'll bring:
  
  2+ years of experience in a Helpdesk or IT support role
  
  Hands-on experience supporting Windows and macOS in a domain environment
  
  Experience administering Microsoft Intune and Kandji MDM platforms
  
  Experience with Entra ID (Azure AD) and Microsoft Office 365 administration
  
  Experience working with a ticketing/ITSM system (e.g., Jira Service Management or Freshservice)
  
  Good understanding of networking (wired and wireless)
  
  Experience with onboarding/offboarding and asset management
  
  Salary Range:
  
  $ 85,000-100,000 per year
  
  Position Intro
  
  Join our rapidly growing team in an AI-driven leading fintech company serving the insurance and banking industries. We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees.
  
  In this role, you'll be the go-to person for all office IT needs, providing hands-on support in the office and remotely, while working as part of our global IT team. You'll play a vital role in ensuring the smooth day-to-day operation of our office technology and in delivering an excellent experience to every employee, from their first day onward. This is a primarily on-site role based in our Boston office, reporting into the global IT team.

• About the company

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