• Job Description

  Req#: R016311

  Divisie informatie:

  Alliance Machine Systems International, LLC is a privately held company with over 35 years of history dedicated to providing corrugated box manufacturing machines and services to the changing industry. As the paperboard packaging industry's premier global supplier of productivity-enhancing process machinery and systems, we supply innovative designs, intelligent automation, and optimized workflow, coupled with highly responsive parts and service support. Our United States and Europe based engineering, manufacturing, sales and service operations provide a global support system covering the full product portfolio of Alliance, Serco, TEI, ASC, Pallmac, J&L and Tanabe machines.

  
  

  Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

  
  

  Functieomschrijving:

  The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.

  Principal Duties and Responsibilities

  • Provide world class customer support.

  • First level response to incident tickets.

  • Accept and solve support issues.

  • Migrate and deploy PC’s/ PC images.

  • Respond to ticketing incidents by priority and assignment.

  • Support customers through superb communication in person, by telephone and or email.

  • Fully document resolution, and communication history to customer in incident ticket.

  • If appropriate, convert resolution to knowledge base document to share with other team members.

  • Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.

  • Analyze root cause and implement corrective solutions.

  • Deploy new equipment to customers from unpacking to delivery.

  • Collaborate with infrastructure team to ensure efficient operations.

  • Assist in resolving issues with customers on server-based software products.

  • When working on any PC, ensure the latest security settings, antivirus, and application patches are applied.

  • Use tools and applications for monitoring PC performance and provide performance statistics and reports.

  • Maintain inventory of all hardware and software.

  • When necessary, contact third-party support and PC equipment vendors.

  • Maintain knowledge of current IT trends and advancements.

  • Responsible for other opportunities as required.

  • Full time – Five days a week - In the office position (Service Desk is the face of IT)

  • On-call availability and some evening and weekend hours.

  • Must have automobile and driver’s license.

  Job Specifications:

  • Proven analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a fast-paced environment.

  • Strong written and oral communication skills in Dutch and English

  • Strong customer relationship skills.

  • Strong troubleshooting skills and knowledge of IT hardware and software.

  • Ability to conduct research into software issues and products as required.

  • Strong organizational skills with a keen attention to detail.

  Required Education and Experience:

  • An associate degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related work experience is preferred.

  • A+ certification is desired.

  • Good knowledge of the Dutch and English language

  Travel:

  Travel could be up to 30% (out of town) as needed for remote support. Frequent support visits required to our sites in Bladel, Terneuzen, Weesp, Belgium - Antwerp, and Zellik.

  #LI-JF1

  
  

  Bij Barry-Wehmiller erkennen we dat mensen een schat aan ervaring en talent hebben die verder gaat dan alleen de technische vereisten van een baan. Als uw ervaring in de buurt komt van wat u hier ziet, overweeg dan alsnog om te solliciteren. We weten dat onze verschillen vaak leiden tot innovatie, uitmuntendheid en zinvol werk. Daarom worden mensen met alle achtergronden aangemoedigd om op onze functies te solliciteren. Laat het ons weten als u tijdens het sollicitatieproces redelijke aanpassingen nodig heeft.

  
  

  
  

  Company:

  Alliance

• About the company

  From our world headquarters in Green Bay, Wisconsin, Paper Converting Machine Company, a Barry-Wehmiller Company, is emerging as a global leader in tissue converting, packaging, flexographic printing and nonwovens technology, backed by 85 years experie...

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