• Job Description

  Req#: REF8496O

  Company Description

  MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

  Job Description

  Due to an internal promotion, we have a position available within our IT Service Desk Team. At the core of the role is fantastic service, and a drive, desire and passion to create amazing outcomes for our customers. The Service Desk Support Team is the first touchpoint for all Technology related calls and tickets. Reporting to the Service Desk Team Leads, your ability to work under pressure, troubleshoot and diagnose issues coupled with great communication will be key to your success.

  Key Duties

  • Ensure all calls are answered within a specified period
  • Provide a first-class service through to resolution within agreed SLAs
  • Document and maintain accurate records of support activities and troubleshooting
  • Assist in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals
  • Troubleshoot and resolve issues related to network and printers
  • Provide remote and on-site support as required by the business

  Qualifications

  To be considered for this role, you will need to be an experienced Service Desk agent who has consistently demonstrated the ability to solve complex issues. Whilst technical experience is paramount, your ability to understand and work with the end user is just as important.

  • 2 years of working on a technical service desk or similar support environment
  • At least 1 year experience troubleshooting and solving complex issues
  • High level of experience in Office 365 applications support
  • Experience with Windows Server for items such as Active Directory, Print Services etc
  • Experience in Office 365 applications support
  • Experience with Freshworks or similar ticketing system
  • Sound understanding of ITIL practices
  • Experience using Pure Cloud or similar phone systems
  • Able to work in high growth businesses, with high volumes of data & information and ever-changing needs
  • Exceptional attention-to-detail
  • Great interpersonal and Communication skills

  Additional Information

  This role will be based in our Melbourne office.

  We are not accepting applications from outside of Australia or from recruitment agencies.

  You are welcome here.

  Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

  We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

  We are happy to adjust our recruitment process to support accessibility needs.
  

• About the company

  Combining capabilities and resources across healthcare management, medical opinion, advisory, employment, health & business technology, rehab & RTW services

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