• Job Description

  Req#: RQ-030728

  Be part of our journey...

  Location: St Mary’s Stadium and Staplewood Training Ground

  Hours: Full-time, 37.5 hours per week on a rota that includes evenings and weekends.

  Contract Type: Permanent

  Criminal Record Check: DBS Enhanced with Child’s Barred List

  What is the role?

  This role is a dynamic, customer-facing position, serving as the primary point of contact for all IT enquiries, incidents, and requests from the business. It requires leveraging technical expertise to diagnose and resolve issues efficiently as they arise. By analysing recurring incidents, the role involves identifying opportunities for improvement, recommending, and implementing changes or preventative measures to enhance overall IT support and service delivery.

  This role operates on a shift-based rota to support Men’s and Women’s Matchdays, and Stadium Events to deliver high quality services for all customers – internal and external.

  What will you be doing?

  As an IT Service Desk Analyst, you will troubleshoot issues, aiming to resolve at first point of contact, or provide a suitable workaround. This will include providing support on match days and out of hours support, by using time management skills to be able to support a variety of customers, across multiple sites. You will also be expected to maintain excellent customer satisfaction measured with SLA’s and feedback.

  You will be expected to own incidents, requests, and projects from initiation to delivery. In addition, you will need to evaluate emerging technologies and advise IT senior management of the most suitable options for the IT Service desk and club. You will also be responsible for ensuring the build and deployment of new corporate devices (laptops, desktops, mobiles, tablets) are in line with IT standards, and the creation and maintenance of knowledge articles (KB) and user guides.

  Is this you?

  We are seeking a candidate with strong customer service experience, complemented by a solid understanding of Office 365 and core networking principles. The ideal candidate will also excel in managing workloads and prioritising tasks effectively.

  How this benefits you…

  If you are successful, you can look forward to a healthy benefits package;

  • Access to x2 free match tickets for every home league game

  • Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).

  • Discounted Southampton Football Club merchandise.

  • 25 days’ holiday per year excluding bank holidays plus your birthday off each year.

  • Contributory Pension Scheme.

  • Worldwide Travel Insurance for you and your family.

  • Learning & Development opportunities - supporting you to develop your potential and achieve in your career.

  • Free onsite parking.

  • Cycle to Work Scheme.

  • Collaborative & inclusive working culture.

  How can I apply?

  Just click on the apply button below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.

  The closing date for applications is 29 January 2025

  *We reserve the right to close this vacancy early, if a high volume of applicants are received.*

• About the company

  Southampton Football Club (/saʊθˈæmptən/) is an English professional football club based in Southampton, Hampshire, which plays in the Premier League, the top tier of English football.

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