• Job Description

  Req#: 4987329
  Salary: $27.98 - $40.57 Hourly
  Location : 50 E. Civic Center Drive, AZ
  Job Type: Full Time
  Remote Employment: Flexible/Hybrid
  Job Number: 25-0265
  Department: INFORMATION TECHNOLOGY
  Opening Date: 06/26/2025
  Closing Date: 7/13/2025 11:59 PM Arizona
  
  We Are Seeking
  
  Gilbert has an exciting opportunity for a IT Support Specialist I/II who is innovative and driven to partner with business partners about front-line support and resolution of hardware and software-related issues. This position is responsible for service, installation, and maintenance of various computers, laptops, peripherals, and other related equipment throughout the Town by means of troubleshooting, prevention, and repair.
  
  About You
  At Team Gilbert, we hire outcome-oriented problem-solvers who love what they do! Here are some position requirements:
  
  • Excellent customer service and communication skills to delight the customer
  • Ability to work collaboratively in a team environment that is customer-facing
  • Strong problem-solving skills and a solutions-oriented attitude a must
  • Associate's degree in technology or a closely related field
  • 1+ year of recent service desk experience with a variety of operating systems, software, hardware, applications and problem-solving for 1200+ users, computer repair experience, troubleshooting and staging of PC hardware and related equipment experience, and customer service
  • 1 + years of experience providing phone support in a helpdesk environment preferred but not required.
  • A+ Certification is desired but not required
  • Network+ Certification is desired but not required
  • Familiar with Microsoft Windows and Microsoft Office products (M365) and other relevant technologies
  • Familiar with Apple OS/IOS (MacBook Pro, iPhone, iPad)
  • Skill in Active Directory network environments
  • Knowledge of InTune (Preferred, but not required)
  • Knowledge of MDM (Jamf) (Preferred, but not required)
  • Skilled in research methods and techniques for solving complex repair problems
  • Adept at installing, imaging, diagnosing, and/or resolving problems with personal computer hardware, related peripheral devices, software, and/or network services, and installing local and network-connected printers
  • Ability to troubleshoot and provide client support of network security, software, operating system, and/or system performance issues
  • Ability to pass a PD background check
  
  
  This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation. This is a full-time, benefited position with a regular work schedule of Monday - Thursday, 7 am - 6 pm.
  
  This department is currently working in a hybrid environment. Remote work privileges are approved at the sole discretion of the department director; as such, the department reserves the right to modify or discontinue remote work arrangements at any point.Regardless of work location (Remote, On-Site, or Hybrid) Town of Gilbert employees are required to reside in the state of Arizona by hire date.
  Why Team Gilbert?
  
  The ideal candidate for this position will be passionate about desktop solutions and service. We're looking for outcome-oriented individuals who search for the right solution for any computer-related issue that may arise, ensuring an outstanding customer experience for our employees.
  
  The Desktop Support position requires someone who is adept at finding common sense, well-reasoned approaches to difficult problems. The ideal candidate is someone who can explain these problems and their resolutions in plain terms to those customers who may not understand technical language. Strong written and verbal communications are required as well as emotional intelligence and interpersonal savvy. The Desktop Support position should quickly establish themselves as valued consultants and business partners to our customers.
  We Are Here to Help!
  In addition to a competitive salary, Gilbert offers a comprehensive benefit package that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement and more.
  
  Join Team Gilbert and make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community, and get excited about doing interesting work that matters, then why not click that "Apply" button at the top there? We can't think of a better place to put your talents to work.
  
  Let's get this adventure started!
  
  Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
  Town of Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! to see a list of our benefit offerings at-a-glance.
  01
  
  In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.
  • Yes
  • No
  
  02
  
  Please select your highest level of education.
  • High School Diploma / G.E.D.
  • Associates degree
  • Bachelor's degree
  • Master's degree or higher
  
  03
  
  Please select how many years of recent service desk experience you have with a variety of operating systems, software, hardware, applications, problem solving, and repair?
  • No experience in this area
  • Less than one year
  • More than one year, less than three years
  • More than three years
  
  04
  
  If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.
  05
  
  How many years of work experience do you have using Microsoft System Center Configuration Manager (SCCM), InTune or other deployment/imaging tools?
  • No experience in this area
  • Less than one year
  • More than one year, less than three years
  • More than three years
  
  06
  
  If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.
  07
  
  How many years of experience do you have managing Apple devices and MacOS in an enterprise environment? Please describe your experience including any products used to manage these devices.
  • No experience in this area
  • Less than one year
  • More than one year, less than three years
  • More than three years
  
  08
  
  If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.
  09
  
  Please indicate years of experience with M365 or similar cloud technologies related to customer and desktop support.
  • No experience in this area
  • Less than one year
  • More than one year, less than three years
  • More than three years
  
  10
  
  If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.
  11
  
  How long have you provided support to end users working with mobile devices such as iPads, iPhones, Androids, etc.?
  • No experience in this area
  • Less than one year
  • More than one year, less than three years
  • More than three years
  
  12
  
  If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.
  13
  
  This position may require participation in an after-hours, on-call rotation and occasional work requirements outside of normal working hours. Are you able to accommodate a flexible schedule?
  • Yes
  • No
  
  14
  
  The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):
  • Veteran
  • Disabled Veteran
  • Veteran's Spouse/Surviving Spouse
  • Disabled Person
  
  Required Question

• About the company

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